The mission of the Business Development Representative (BDR) is to generate high-quality, sales-ready pipeline by identifying, engaging, qualifying, and securing discovery meetings with qualified government decision-makers across Federal, State, and Local agencies.
The mission of the Business Development Representative (BDR) is to generate high-quality, sales-ready pipeline by identifying, engaging, qualifying, and securing discovery meetings with qualified government decision-makers across Federal, State, and Local agencies.
Leads a team focused on HR compliance, policy and global processes. You will lead and ensure the organization follows HR regulatory requirements by ensuring compliance with policies, procedures, and regulations. Process owner for all global process including talent evaluation, performance reviews, merit/promotion process and employee engagement surveys. Responsible for ensuring timely resolution to HR inquiries received from employees and outside parties. Responsible for global Leave of Absence processes. Oversee see a small team of HR Generalists as well as HR Coordinator/Office...
The Senior Software Engineer role at Granicus is for developers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems.
We are building a Platform Services team responsible for enabling cross-product integrations and simplifying third-party integrations across the organization.
This role is 70% hands-on backend engineering and 30% cross-team integration enablement, working closely with Product Managers, Engineering Managers, and product teams to design scalable integration layers...
The Technical Support Representative for the Swagit product suite is a resident expert in supporting Swagit’s audio/video streaming, capture, and broadcast solutions used by government clients. This role requires strong troubleshooting skills across audiovisual hardware, signal flow, and cloud‑based software, along with the ability to guide clients through real‑time diagnostics over the phone.
You will identify, replicate, and isolate technical issues, ranging from single‑point failures to complex, multi‑layered problems, while delivering a calm, professional client experience. You serve as a subject matter expert for the Swagit product suite and an escalation point for Customer Support Representatives. This role partners...
Granicus is hiring a Compensation Analyst for our international Human Resources team. This critical position is responsible for overseeing, planning, developing and delivering Granicus’ compensation practices, policies and processes. Additionally, this role needs to ensure our approach to compensation is both competitive and innovative, and in alignment with the legal frameworks and regulatory guidance for the various countries and business verticals that we operate in. Reporting to the Vice President, Human Resources, this position will suit a compensation and total rewards professional who is looking to be an individual contributor that will need to draw upon knowledge gained across multiple compensation and employee reward facets. It would also prove...
The Bid and Pre-Sales Lead works closely with the Head of Pre-Sales and with the Sales, Implementation, and Product Teams to formulate winning tender responses/and proposals and showcase our platforms to prospects and customers. This includes managing the bid process end to end, organising bid review meetings, interpreting customer requirements in conjunction with the Sales team, helping to collate or create responses to complex documents and to ensure a compelling and high-quality bid is signed off for return to the customer/prospect. Demonstrating our software products and features pre-bid and as part of the formal bid process where required is included. This role...
The Software Engineer three role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems.
We are building a Platform Services team responsible for enabling cross-product integrations and simplifying third-party integrations across the organization.
This role is 70% hands-on backend engineering and 30% cross-team integration enablement, working closely with Product Managers, Engineering Managers, and product teams to design scalable integration layers across legacy and modern...
Summary Description
We’re looking for a user centric Product Design or UX team manager who leads with craft, clarity, AI, and care. You’re as comfortable driving planning and delivery as you are standing up user research, and you use AI thoughtfully to accelerate insight, ideation, accessibility, and designtodev workflows. You thrive on innovating and have experience enabling teams through AI capability building, coaching designers in responsible use while keeping strong design judgment front and center. You bring...
The Software Engineer - 3 role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems.
As an SE-3, you will design and develop backend services and agentic workflows using Python, FastAPI, and modern frameworks. You will contribute to building multi-agent systems, web scraping frameworks, and integrate agents with third-party tools. This role requires strong technical depth in Python, familiarity with orchestration tools, and the ability to collaborate across teams in an agile environment.
The Software Engineer - 3 role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems.
As an SE-3, you will design and develop backend services and agentic workflows using Python, FastAPI, and modern frameworks. You will contribute to building multi-agent systems, web scraping frameworks, and integrate agents with third-party tools. This role requires strong technical depth in Python, familiarity with orchestration tools, and the ability to collaborate across teams in an agile environment.
The Technical Manager is a hands‑on engineering leader responsible for driving the design, development, and delivery of cloud‑native, distributed systems while leading a cross‑functional team of engineers across various experience levels. This hybrid role blends deep technical execution—spending 40–50% of your time coding—with architectural leadership, DevOps maturity, and quality engineering governance.
You will work with Java/Spring Boot or Python microservices to build scalable, secure, and resilient platforms. In partnership with DevOps/SRE teams, you will advance CI/CD practices, strengthen operational capabilities, and champion next‑generation engineering tools such as AI‑assisted development (GitHub Copilot,...
The Technical Manager is a hands‑on engineering leader responsible for driving the design, development, and delivery of cloud‑native, distributed systems while leading a cross‑functional team of engineers across various experience levels. This hybrid role blends deep technical execution—spending 40–50% of your time coding—with architectural leadership, DevOps maturity, and quality engineering governance.
You will work with Java/Spring Boot or Python microservices to build scalable, secure, and resilient platforms. In partnership with DevOps/SRE teams, you will advance CI/CD practices, strengthen operational capabilities, and champion next‑generation engineering tools such as...
The DevOps Engineer III will play a significant role in the development, automation, and security across our diverse company portfolio. We presently use a diverse number of...
The Senior DevOps Engineer will play a significant role in the development, automation, and security across our diverse company portfolio. We presently use a diverse number of systems like Chef, GitLab, GitLab-CI, Terraform, and Kubernetes to automate the testing...
We seek a highly motivated and experienced program manager to join G
Granicus is seeking an experienced Senior Business Analytics Analyst to join the Business Analytics (BA) team supporting the Chief Customer Officer (CCO) organization. This role sits within an internal-facing analytics team focused on enabling leadership, operations, and functional partners to make data-informed decisions that improve efficiency, effectiveness, and customer outcomes.
The Senior Business Analytics Analyst will report to the Business Analytics Manager and will work closely with cross-functional stakeholders across Customer Experience, Operations, Product, and Technology. This role blends advanced analytics, data modeling,...
The Marketing Automation Consultant is a client-facing specialist responsible for onboarding, configuring, training, and supporting clients on our preferred or integrated marketing automation platform to drive adoption, streamline workflows, and deliver measurable marketing impact. This role works closely with Destination...
The Senior DevOps Engineer will play a significant role in the development, automation, and security across our diverse company portfolio. We presently use a diverse number of systems like Chef, GitLab, GitLab-CI, Terraform, and Kubernetes to automate the testing and delivery of both our Windows and Linux based hosted applications; with plans to consolidate on a standard set of tools leveraging GitLab-CI and Kubernetes where possible. The Senior DevOps Engineer will have an excellent understanding of full-stack application development, testing, continuous integration, a passion for security, and extensive experience working in an agile software development environment. #India
We are seeking a detail‑oriented CX Operations Senior Analyst to drive operational enablement, process excellence, and cross‑functional coordination across the Implementation team. This individual contributor role manages core operational reporting, supports Wrike administration, and drives workflow and documentation improvements.The role also maintains documentation standards in Confluence and SharePoint, improves reporting and intake workflows, and provides leadership‑ready insights for informed decision making. Success in...
As a Senior Application Security Engineer, you will be responsible for identifying and mitigating security vulnerabilities across software applications and AI-enabled features through security tooling, secure code reviews, penetration testing, and security assessments. You will work closely with development teams to ensure secure coding practices are integrated throughout the software development lifecycle (SDLC), preventing security risks before they emerge.
This role includes hands-on testing of LLM-enabled applications, including prompt injection, indirect prompt injection, data leakage risks in RAG pipelines, and tool/agent misuse scenarios. You will help define and validate guardrails and monitoring to ensure AI features are deployed safely and...
We are seeking a Senior CX Operations Specialist to join our Customer Experience (CX) Operations team, supporting Implementation teams across Granicus. This is an individual contributor role focused on operational enablement, process excellence, tooling stewardship, and cross-functional coordination.
The CX Operations team serves as a connective layer between frontline CX teams and internal partners, ensuring that Implementation teams are equipped with clear processes, effective tools, and actionable insights to deliver consistent, high-quality customer outcomes. The Senior CX Operations Specialist plays a...
SENIOR SRE
Job Description:
Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a...
Senior Digital Designer 5-8 years experience – Costa Rica Granicus is the global leader in customer engagement and experience technology and services for the public sector, helping transform how government serves its constituents. Granicus now powers more than 30 billion digital interactions globally each year and connects more than 500,000 government professionals with 330 million opt-in subscribers. Do you want a role with a creative, results-driven, fun, and innovative marketing team? This position is your opportunity to join Granicus, the fastest-growing software provider for the public sector. This role will be integral to executing the marketing team’s strategic campaigns by bringing our content to life visually —...
Summary Description
The Experience Partner 2 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and expansion.
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help governments see better outcomes and a greater impact for the citizens they serve. Come see the impactful work we’ve done on communities across the country (and world!):
Granicus provides technology and services that empowers...
The Manager, Customer Success is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a manager, you will lead and motivate individuals to achieve organizational impact through systematic approaches to customer success. Strong candidates will have experience in managing a data-driven Customer Success program with demonstrable expertise in both automation/workflow optimization and high-touch client services. You will bring relationship-building skills and the ability to navigate both internal and external stakeholder relationships effectively.
Granicus is seeking a skilled product owner to join our engineering team – creating great tools that help transform government. The Product Owner is responsible for gathering business requirements from cross-functional stakeholders, guiding the vision of what needs to be built, and working with the engineering team to deliver that vision. You will define acceptance criteria for stories and validate that they are met. You will manage the product backlog, delivering a prioritized set of stories for the product. As the Product Owner you are responsible for delivering roadmap concepts and maintaining the products.
The Employee Communications Specialist strengthens Granicus’ internal messaging by delivering clear, timely, and consistent communications that support organizational goals. Working closely with the Director of Employee Communications and Engagement, this role partners with leaders across departments and global regions to ensure unified messaging for all employees. Key responsibilities include collaborating with cross-functional teams to enhance internal storytelling, managing internal communication channels and content, and supporting companywide communication initiatives. The role...
The SEO Analyst is a customer-facing role that focuses on providing expertise and strategic consulting to Simpleview’s search engine optimization (SEO) clients. They focus on growing traffic and conversions through SEO and conversion rate optimization (CRO), but may also occasionally provide guidance in paid media and other digital marketing campaigns. SEO Analysts support their clients by understanding their digital marketing objectives, conducting research and analysis, monitoring performance and providing recommendations to improve website traffic and meet client goals. The SEO Analyst accurately understands the client’s goals and objectives and effectively communicates that information to others within the organization.
Granicus, the largest cloud solutions provider for government, is looking for an experienced Payroll Administrator to support and manage our international payroll operations. Our technology empowers government organizations to improve the lives of the communities they serve — and you can be part of that mission.
In this role, you will oversee end‑to‑end payroll processing across multiple countries, working closely with our HR and Finance teams. We're seeking a detail‑oriented, organized professional who understands the complexities of global payroll and is committed to accuracy and compliance.
Focused on accelerating transformation across CXS through scalable capabilities and AI-driven innovation, this centrally managed role serves as a strategic partner embedded within each VP’s leadership team. Operating with a dotted-line alignment, the Principal CXS Business Ops works closely with functional VPs and is deeply involved in daily business rhythms to drive outcomes, surface insights, deliver reporting, and coordinate execution with FP&A, Operations Excellence, and Business Analytics.
The role...
The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
This Account Executive position will play a key role in the Granicus Canada Sales team and will be responsible for driving new revenue across their assigned territory by way of pursuing net new customer acquisition as well as strategic cross-sell and up-sell opportunities. This position will be expected to fully manage their territory, including developing a strategic territory plan, conducting proactive and intentional outreach, and leveraging cross-functional team members in an effort to build, foster, and strengthen relationships with municipal governments and government agencies to successfully position Granicus as the preferred partner to support their daily operational, communications, digital services, and...
We are seeking a dynamic and forward-thinking Product leader for our Australia and New Zealand (ANZ) region. This senior leadership role is pivotal in driving the growth of Granicus in the ANZ region.
Over the past several years, Granicus has experienced significant global growth and customer expansion, including several acquisitions that have strengthened its capabilities and helped customers accelerate their digital transformations and outcomes. With over 7,000 customers and 300 million subscribers, Granicus fosters the world’s largest community of digital government and destination...
The Costa Rica Human Resources Manager will be responsible for directly supporting core people processes, including performance, engagement, and employee relations practices to support a rapidly scaling organization within Costa Rica.
Position Overview
We are seeking Data Scientist-4 with deep expertise in Generative AI and 7+ years of experience in advanced data science. In this role, you will lead initiatives that push the boundaries of AI innovation—designing, building, and deploying state-of-the-art generative models to create transformative solutions for government and citizen engagement. You will work across the full AI lifecycle, from data preparation to model deployment and optimization, with a strong emphasis on large language models (LLMs), multimodal AI, and creative Agentic AI applications. This position requires technical leadership, strategic vision, and the ability to mentor others while driving...
The Senior Web Developer work closely with broader project teams that include UX, Design, QA, Project Management, and Implementation resources. Expert knowledge of front-end web development, strong interest in back end development, master prioritization skills, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success. As a senior web developer there will be additional focus on leading the direction of the front-end codebase as well as assisting junior developers. Additionally, it is expected to be a go-to resource for cross-team reference and knowledge with an emphasis on communication.
The Senior Product Manager (UK Public Sector) is the UK market authority across our portfolio and is accountable for translating UK public sector needs into clear product direction and measurable outcomes.
This is a regional SaaS product management role. You will serve as a key partner to the Regional General Manager. Together, you will shape regional strategy, align commercial and product priorities, and ensure strong execution across growth, retention, and competitive positioning.
Summary Description
As a Senior Value Engineer for Agentic AI, you will play a strategic and highly visible role shaping how government agencies leverage AI to transform service delivery. Operating as a trusted advisor to executives and program leaders, you will lead complex discovery, architect high‑impact AI solutions, and quantify multi‑dimensional value across operations, policy, and constituent experience.
You will influence both solution strategy and product direction while mentoring peers and elevating value engineering practices across the organization.
You’ll bring deep subject matter expertise in one or more of the following verticals:
•...
Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure for our business applications, automating processes, and guiding the team to implement best practices in site reliability, adopting emerging technologies, including AI-based tools, to streamline operations and deliver measurable productivity improvements
The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Business Reason for New Role: Executive-sponsored initiative to convert 30% of 364 clients using one of our 3 Government Experience Clouds (Operations, Service, and Engagement) who are paying at or above list price. Conversion will occur at renewal, adding value to current revenue spend and generating uplift. Role will also support sales in converting...
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to improve efficiency for internal and external operations, digital service delivery, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
The ideal candidate is a detail-oriented and technically proficient support professional who thrives in a collaborative, customer-centric environment. They bring strong troubleshooting skills, a logical approach to problem-solving, and the ability to communicate clearly with both technical and non-technical audiences. This role requires a solid understanding of software configurations, web applications, scripting, databases, and internet protocols to resolve complex issues and deliver high-quality support.
As a key member of the Customer Support team, this individual serves as a subject matter expert for specific product suites, supports escalated cases, and contributes to documentation and training...
At Granicus, our Technical Support organization is at the core of our Customer Experience Services, providing expert technical and customer care support to ensure our clients can successfully leverage our technology solutions. We are passionate about troubleshooting, problem-solving, and addressing customer needs, ensuring they receive the highest level of service and value from our products. Our environment fosters continuous learning, technical excellence, and collaboration, enabling team members to grow their expertise and advance their careers within Granicus. As a Technical Support Specialist, you bring advanced expertise across multiple solutions and products, with elevated access and tools that enable you to go beyond standard support activities. You play...
Position Overview
We are seeking an experienced Data Scientist III to join our team. As a Data Scientist III, you will be responsible for the full data science lifecycle, from data acquisition and wrangling to model...
The Software Engineer IV is a key full-stack developer responsible for the consistent design, development, and operation of secure, well-tested, and stable product features and improvements to the Granicus platform. This role is critical for building robust new features and will involve making key architectural decisions about the development of the Granicus stack. The successful candidate will design and plan robust solutions, write concise, legible, and maintainable...
