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Responsible Use of AI:
Granicus is a global leader known for building meaningful connections with every digital interaction. While AI helps us enhance efficiency to elevate the candidate experience, our primary focus is on communicating with candidates with honesty and care. In locations where it is permitted by local legislation, Granicus will use AI tools to assist us in the following ways, which may change from time to time in accordance with business needs:
• Job descriptions: Our hiring managers or recruiters may use AI to help draft job descriptions, which are then carefully refined to ensure clarity and accuracy.
• Outreach messages: Recruitment team members may use AI to draft messages to potential candidates and then personalize them with a human touch.
• Interview scheduling: We may use AI tools to streamline interview scheduling and automate follow-up communications to ensure the smoothest process for candidates.
• Interview questions: Our interviewers may use AI to assist in building questions tailored to the skills and qualities listed in the job description, ensuring relevance to the role.
• Note taking: We may use AI tools like Copilot to summarize Teams calls, which reduces our reliance on manual notetaking.
Throughout these processes, AI serves as a tool to enhance, not replace, the human connection at the core of our hiring experience. All decisions are made by our recruiters and hiring managers, who carefully review each application and bring context, expertise, and empathy to the process. We are committed to transparency, fairness, and responsible use of technology in hiring, ensuring every candidate is evaluated with both innovation and integrity.
If you choose to not give consent to AI reviewing your profile, your application and resume will still be fully reviewed by our recruiting team. Opting out will not negatively impact your candidacy or the consideration you receive.
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The Operations Specialist, CX Ops is an individual contributor role within the Customer Experience (CX) Operations team, supporting Implementation teams across Granicus. This role is focused on operational enablement, process excellence, tooling stewardship, and cross-functional coordination.
The CX Operations team serves as a connective layer between frontline CX teams and internal partners, ensuring that Implementation teams are equipped with clear processes, effective tools, and actionable insights to deliver consistent, high-quality customer...
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The Manager, Customer Success leads the ANZ Success team and is accountable for helping customers realise measurable value from Granicus products and services. The role combines people leadership, portfolio
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Due to Granicus’ continued growth, the Business Development Team is seeking new team members who will work to identify potential customers, further our partnerships with existing clients and increase the adoption of modern government technology throughout the country. The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities to help support the Federal, State and Local Sales teams. They will partner with Sales Executives to set up discovery meetings and opportunities with key decision makers in the government. These opportunities will be generated through qualifying inbound marketing campaign leads and strategic outbound communication. This role is for a highly-motivated, ambitious, and results...
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The Customer Success Consultant – Strategic Accounts is a trusted advisor responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. These customers receive a more personalized and proactive level of service, including Strategic Review meetings every six months, collaborative Success Planning, and in-person engagements.
This role is ideal...
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The AI Solutions Engineer designs, builds, evaluates, and operates AI-powered systems that support revenue workflows across Sales, Marketing, Customer Success, Support, and GTM Operations. This role is responsible for turning AI designs and requirements into production-grade, measurable, and reliable AI solutions that deliver demonstrable business impact.
This role sits at the intersection of AI engineering, Revenue Operations, and systems delivery. The RevOps AI Engineer partners closely with RevOps AI Product Management, AI Solutions Architects, and GTM stakeholders to implement AI agents, workflows, and automation that are grounded in trusted data, governed content pipelines, rigorous evaluation frameworks, and continuous post-launch measurement.
This role...
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The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders. Granicus is a remote first company. While we have virtual teams, you have the option for inoffice work should you be located near one of our hubs. #CostaRica
