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Responsible Use of AI:
Granicus is a global leader known for building meaningful connections with every digital interaction. While AI helps us enhance efficiency to elevate the candidate experience, our primary focus is on communicating with candidates with honesty and care. In locations where it is permitted by local legislation, Granicus will use AI tools to assist us in the following ways, which may change from time to time in accordance with business needs:
• Job descriptions: Our hiring managers or recruiters may use AI to help draft job descriptions, which are then carefully refined to ensure clarity and accuracy.
• Outreach messages: Recruitment team members may use AI to draft messages to potential candidates and then personalize them with a human touch.
• Interview scheduling: We may use AI tools to streamline interview scheduling and automate follow-up communications to ensure the smoothest process for candidates.
• Interview questions: Our interviewers may use AI to assist in building questions tailored to the skills and qualities listed in the job description, ensuring relevance to the role.
• Note taking: We may use AI tools like Copilot to summarize Teams calls, which reduces our reliance on manual notetaking.
Throughout these processes, AI serves as a tool to enhance, not replace, the human connection at the core of our hiring experience. All decisions are made by our recruiters and hiring managers, who carefully review each application and bring context, expertise, and empathy to the process. We are committed to transparency, fairness, and responsible use of technology in hiring, ensuring every candidate is evaluated with both innovation and integrity.
If you choose to not give consent to AI reviewing your profile, your application and resume will still be fully reviewed by our recruiting team. Opting out will not negatively impact your candidacy or the consideration you receive.
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Summary Description
The Experience Partner 1 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement...
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The Software Engineer - 3 role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems.
As an SE-3, you will design and develop backend services and agentic workflows using Python, FastAPI, and modern frameworks. You will contribute to building multi-agent systems, web scraping frameworks, and integrate agents with third-party tools. This role requires strong technical depth in Python, familiarity with orchestration tools, and the ability to collaborate across teams in an agile environment.
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The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
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Quality Engineer 3 (QE3) is a mid-level quality professional responsible for ensuring high product quality through a balance of manual testing, test automation, and performance testing. This role requires hands-on expertise in Playwright for UI automation and performance testing tools (such as JMeter), along with strong collaboration with developers and product teams.
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The Software Engineer three role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems. The Software Engineer three role will be expected to take on leadership roles in the maintenance of automation test suites, and they will be tasked to work on production code as well. All Granicus Software Engineers are expected to contribute to the broader Granicus technology organization in the deployment and support of these applications in higher environments.
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Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on Built-in. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to...
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The Technical Support Senior Manager is an experienced leader responsible for driving operational excellence across a global, multi-channel support organization. This role oversees a 24/7/365 operation, ensuring effective staffing and service delivery across phone, chat, portal, and email channels. A strong background in technical support, team leadership, and performance management is essential, along with a proven ability to foster high-performing,...
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We are seeking an energetic and entrepreneurial‑minded Manager of Financial Planning & Analysis to join our Finance team, reporting to the Director of FP&A. This role will lead the company’s budgeting, forecasting, and performance management processes and play a critical role in supporting Granicus’ continued growth and scale.
The Manager of FP&A will develop a deep understanding of the key financial and operational drivers across the business and serve as a strategic finance partner to leaders throughout the organization. This individual will provide actionable insights, rigorous analysis, and decision support to help guide strategic and operational...
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The CX Enablement Program Manager is responsible for designing, building, and delivering enablement programs that strengthen the capabilities of Granicus’ post‑sales
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Job Summary:
Want a role where you can build foundational presales skills while making a measurable impact on revenue? This position is your opportunity to join Granicus, the leading cloud platform for government experience, and support the sales organization by delivering high-quality product demonstrations and technical support across a portfolio of select solutions.
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Granicus is looking for a Manager, Technical Implementation Services for the Digital Services Implementation Services team. This role lives within the technical consultancy arm of
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Granicus' Swagit Productions team is hiring a QA Specialist for our remote team in Costa Rica. The video producer's primary responsibility is to ensure the deliveryof high-quality video content for Public Sector customers.
Granicus' Swagit Productions team is seeking a QA Specialist for our remote team in Costa Rica. The main duty of the Quality Assurance Specialist is to verify the accuracy and quality of video content before it is delivered to Public Sector customers.
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The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
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The SEO Analyst is a customer-facing role that focuses on providing expertise and strategic consulting to Simpleview’s search engine optimization (SEO) clients. They focus on growing traffic and conversions through SEO and conversion rate optimization (CRO), but may also occasionally provide guidance in paid media and other digital marketing campaigns. SEO Analysts support their clients by understanding their digital marketing objectives, conducting research and analysis, monitoring performance and providing recommendations to improve website traffic and meet client goals. The SEO Analyst accurately understands the client’s goals and objectives and effectively communicates that information to others within the organization.
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The Campaign Operations Coordinator is a hands-on execution role for someone who loves turning marketing ideas into polished, launch-ready campaigns. This is a great opportunity for a detail-obsessed marketer who enjoys building emails, landing pages, and workflows—and takes pride in getting the small things right.
In this role, you’ll be the engine behind campaign delivery, bringing approved plans to life across marketing platforms with precision, consistency, and speed. You’ll work closely with Marketing and RevOps to ensure campaigns are built correctly, quality-checked thoroughly, and launched with confidence. If you enjoy working with marketing content, systems, and execution details—and want to be known as someone who campaigns can...
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Summary Description
Granicus' Swagit Productions team is hiring a Scheduling Coordinator for our remote team in India the coordinator’s primary responsibility is to ensure accurate scheduling
The coordinator’s primary responsibility is to ensure accurate scheduling, communication, and processing of all tasks related...
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We are seeking an accomplished Support System Architect to design, lead, and evolve our Technical Support and Customer Care system environment, with a primary focus on Customer Support tools and integration with broader CXS systems. This individual contributor's strategic role will partner closely with the Business Systems Team (BST) and CXS functions to build a stable, scalable tool ecosystem supporting our AI-driven vision. The successful candidate will own the systems and tools roadmap, ensuring seamless integration between Forethought (AI), Salesforce (system of record), and other CXS platforms such as JIRA, Wrike, and Totango, driving automation and advanced AI capabilities across Granicus.
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Summary Description
The Experience Partner 2 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and expansion.
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This Implementation Consultantrole lives within the customer engagement arm of the Granicus’ OneView product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform their Customer Request Management experience.
As an Implementation Consultant,...
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The Technical Support Manager is a senior position within the Granicus Technical Support organization. As a functional leader you will be responsible for all aspects of team leadership within the Technical Support Team: from recruiting, coaching, performance management and service delivery. We run a 24/7/365 operation and you will be responsible for ensuring staffing across phone, chat, portal and email channels across our worldwide locations. As an experienced team builder, you will be tasked with partnering with our product, engineering and implementation teams to solve customer problems and champion a world-class customer experience. You will also be interfacing with clients regularly, by dealing with customer escalations quickly and efficiently and gathering...
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The mission of the Business Development Representative (BDR) is to generate high-quality, sales-ready pipeline by identifying, engaging, qualifying, and securing discovery meetings with qualified government decision-makers across Federal, State, and Local agencies.
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Leads a team focused on HR compliance, policy and global processes. You will lead and ensure the organization follows HR regulatory requirements by ensuring compliance with policies, procedures, and regulations. Process owner for all global process including talent evaluation, performance reviews, merit/promotion process and employee engagement surveys. Responsible for ensuring timely resolution to HR inquiries received from employees and outside parties. Responsible for global Leave of Absence processes. Oversee see a small team of HR Generalists as well as HR Coordinator/Office...
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The Quality Engineer role at Granicus combines manual testing expertise with automated testing skills, specifically using Playwright for end-to-end automation. This position is ideal for quality engineers who excel at both exploratory testing and building robust automated test suites. The successful candidate will balance hands-on manual testing with developing and maintaining Playwright automation frameworks to ensure comprehensive coverage of our SaaS products. Quality Engineers in this role are expected to think critically about test strategy, identify areas where automation provides the most value, and execute thorough manual testing where human insight is essential. They work...
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Granicus is hiring a Compensation Analyst for our international Human Resources team. This critical position is responsible for overseeing, planning, developing and delivering Granicus’ compensation practices, policies and processes. Additionally, this role needs to ensure our approach to compensation is both competitive and innovative, and in alignment with the legal frameworks and regulatory guidance for the various countries and business verticals that we operate in. Reporting to the Vice President, Human Resources, this position will suit a compensation and total rewards professional who is looking to be an individual contributor that will need to draw upon knowledge gained across multiple compensation and employee reward facets. It would also prove...
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The Bid and Pre-Sales Lead works closely with the Head of Pre-Sales and with the Sales, Implementation, and Product Teams to formulate winning tender responses/and proposals and showcase our platforms to prospects and customers. This includes managing the bid process end to end, organising bid review meetings, interpreting customer requirements in conjunction with the Sales team, helping to collate or create responses to complex documents and to ensure a compelling and high-quality bid is signed off for return to the customer/prospect. Demonstrating our software products and features pre-bid and as part of the formal bid process where required is included. This role...
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The Software Engineer three role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems.
We are building a Platform Services team responsible for enabling cross-product integrations and simplifying third-party integrations across the organization.
This role is 70% hands-on backend engineering and 30% cross-team integration enablement, working closely with Product Managers, Engineering Managers, and product teams to design scalable integration layers across legacy and modern...
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The Technical Manager is a hands‑on engineering leader responsible for driving the design, development, and delivery of cloud‑native, distributed systems while leading a cross‑functional team of engineers across various experience levels. This hybrid role blends deep technical execution—spending 40–50% of your time coding—with architectural leadership, DevOps maturity, and quality engineering governance.
You will work with Java/Spring Boot or Python microservices to build scalable, secure, and resilient platforms. In partnership with DevOps/SRE teams, you will advance CI/CD practices, strengthen operational capabilities, and champion next‑generation engineering tools such as AI‑assisted development (GitHub Copilot,...
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The Technical Manager is a hands‑on engineering leader responsible for driving the design, development, and delivery of cloud‑native, distributed systems while leading a cross‑functional team of engineers across various experience levels. This hybrid role blends deep technical execution—spending 40–50% of your time coding—with architectural leadership, DevOps maturity, and quality engineering governance.
You will work with Java/Spring Boot or Python microservices to build scalable, secure, and resilient platforms. In partnership with DevOps/SRE teams, you will advance CI/CD practices, strengthen operational capabilities, and champion next‑generation engineering tools such as...
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Granicus is seeking an experienced Senior Business Analytics Analyst to join the Business Analytics (BA) team supporting the Chief Customer Officer (CCO) organization. This role sits within an internal-facing analytics team focused on enabling leadership, operations, and functional partners to make data-informed decisions that improve efficiency, effectiveness, and customer outcomes.
The Senior Business Analytics Analyst will report to the Business Analytics Manager and will work closely with cross-functional stakeholders across Customer Experience, Operations, Product, and Technology. This role blends advanced analytics, data modeling,...
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The Senior DevOps Engineer will play a significant role in the development, automation, and security across our diverse company portfolio. We presently use a diverse number of systems like Chef, GitLab, GitLab-CI, Terraform, and Kubernetes to automate the testing and delivery of both our Windows and Linux based hosted applications; with plans to consolidate on a standard set of tools leveraging GitLab-CI and Kubernetes where possible. The Senior DevOps Engineer will have an excellent understanding of full-stack application development, testing, continuous integration, a passion for security, and extensive experience working in an agile software development environment. #India
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We are seeking a detail‑oriented CX Operations Senior Analyst to drive operational enablement, process excellence, and cross‑functional coordination across the Implementation team. This individual contributor role manages core operational reporting, supports Wrike administration, and drives workflow and documentation improvements.The role also maintains documentation standards in Confluence and SharePoint, improves reporting and intake workflows, and provides leadership‑ready insights for informed decision making. Success in...
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We are seeking a Senior CX Operations Specialist to join our Customer Experience (CX) Operations team, supporting Implementation teams across Granicus. This is an individual contributor role focused on operational enablement, process excellence, tooling stewardship, and cross-functional coordination.
The CX Operations team serves as a connective layer between frontline CX teams and internal partners, ensuring that Implementation teams are equipped with clear processes, effective tools, and actionable insights to deliver consistent, high-quality customer outcomes. The Senior CX Operations Specialist plays a...
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SENIOR SRE
Job Description:
Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.
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Website design encompasses a large percentage of the Experience Design team’s offerings, but other opportunities like designing for brands, print, and other digital deliverables are often available to all designers who possess strong skill sets and understanding in those areas. A Sr. Digital Designer is able to approach any project, assess and understand the scope, and match their design and effort to the scope of work. No matter the budget, all work is free of error and well thought out. As a Sr. Digital Designer, there is also more responsibility to understand our offerings, capabilities, and the technical detail that should inform their work. Sr. Digital Designers are trusted to work more independently, with less oversight from art directors, but they should be able to display...
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Granicus, the largest cloud solutions provider for government, is looking for an experienced Payroll Administrator to support and manage our international payroll operations. Our technology empowers government organizations to improve the lives of the communities they serve — and you can be part of that mission.
In this role, you will oversee end‑to‑end payroll processing across multiple countries, working closely with our HR and Finance teams. We're seeking a detail‑oriented, organized professional who understands the complexities of global payroll and is committed to accuracy and compliance.
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Focused on accelerating transformation across CXS through scalable capabilities and AI-driven innovation, this centrally managed role serves as a strategic partner embedded within each VP’s leadership team. Operating with a dotted-line alignment, the Principal CXS Business Ops works closely with functional VPs and is deeply involved in daily business rhythms to drive outcomes, surface insights, deliver reporting, and coordinate execution with FP&A, Operations Excellence, and Business Analytics.
The role...
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The Costa Rica Human Resources Manager will be responsible for directly overseeing core people processes, including performance, engagement, and employee relations practices to support a rapidly scaling organization within Costa Rica. Strategic partnership with business leaders and managers to help address them address performance, resolve employee relations situations, and ensure legally sound decisions are made in line with...
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The Senior Product Manager (UK Public Sector) is the UK market authority across our portfolio and is accountable for translating UK public sector needs into clear product direction and measurable outcomes.
This is a regional SaaS product management role. You will serve as a key partner to the Regional General Manager. Together, you will shape regional strategy, align commercial and product priorities, and ensure strong execution across growth, retention, and competitive positioning.
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Job Summary
This Sr. Project Manager role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management.
As a Sr. Project Manager, you will be key partner in the successful rollout of projects across our customer base. This role is perfect...
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Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Business Reason for New Role: Executive-sponsored initiative to convert 30% of 364 clients using one of our 3 Government Experience Clouds (Operations, Service, and Engagement) who are paying at or above list price. Conversion will occur at renewal, adding value to current revenue spend and generating uplift. Role will also support sales in converting...
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The ideal candidate is a detail-oriented and technically proficient support professional who thrives in a collaborative, customer-centric environment. They bring strong troubleshooting skills, a logical approach to problem-solving, and the ability to communicate clearly with both technical and non-technical audiences. This role requires a solid understanding of software configurations, web applications, scripting, databases, and internet protocols to resolve complex issues and deliver high-quality support.
As a key member of the Customer Support team, this individual serves as a subject matter expert for specific product suites, supports escalated cases, and contributes to documentation and training...
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We are seeking a detail-oriented and analytically driven QA & Automation pecialist to ensure the quality, accuracy, and effectiveness of AI-generated responses and automated support workflows. This role is critical to maintaining high CSAT, improving AI model performance, and ensuring that automation across platforms like Salesforce, Jira, and Wrike delivers a seamless customer experience.
