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Responsible Use of AI:
Granicus is a global leader known for building meaningful connections with every digital interaction. While AI helps us enhance efficiency to elevate the candidate experience, our primary focus is on communicating with candidates with honesty and care. In locations where it is permitted by local legislation, Granicus will use AI tools to assist us in the following ways, which may change from time to time in accordance with business needs:
• Job descriptions: Our hiring managers or recruiters may use AI to help draft job descriptions, which are then carefully refined to ensure clarity and accuracy.
• Outreach messages: Recruitment team members may use AI to draft messages to potential candidates and then personalize them with a human touch.
• Interview scheduling: We may use AI tools to streamline interview scheduling and automate follow-up communications to ensure the smoothest process for candidates.
• Interview questions: Our interviewers may use AI to assist in building questions tailored to the skills and qualities listed in the job description, ensuring relevance to the role.
• Note taking: We may use AI tools like Copilot to summarize Teams calls, which reduces our reliance on manual notetaking.
Throughout these processes, AI serves as a tool to enhance, not replace, the human connection at the core of our hiring experience. All decisions are made by our recruiters and hiring managers, who carefully review each application and bring context, expertise, and empathy to the process. We are committed to transparency, fairness, and responsible use of technology in hiring, ensuring every candidate is evaluated with both innovation and integrity.
If you choose to not give consent to AI reviewing your profile, your application and resume will still be fully reviewed by our recruiting team. Opting out will not negatively impact your candidacy or the consideration you receive.
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The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders. Granicus is a remote first company. While we have virtual teams, you have the option for inoffice work should you be located near one of our hubs. #CostaRica
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The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation...
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We are seeking a results-driven Business Intelligence Architect 2 to join our Support Experience & AI team to support advanced analytics, automation development, and AI-driven process optimization. This role will design and maintain Power BI dashboards and reporting frameworks, ensure data accuracy across Salesforce and related systems, and identify automation opportunities to improve customer experience, productivity and operational execution. The ideal candidate brings strong experience in Power BI, Excel, and workflow automation (Python or low-code tools preferred), with the ability to translate business needs into scalable technical solutions. You will...
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The DevOps Engineer II is a mid-level engineering position responsible for designing, implementing, and supporting automation, deployment, monitoring, and operational reliability across cloud and hosted application environments. This role partners closely with software engineering, site reliability, security, and infrastructure teams to improve continuous integration and continuous delivery processes, infrastructure automation, platform operations, and service resilience.
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Summary Description
The AI Automation Engineer 3, Support Systems designs, builds, tests, and optimizes AI-driven support workflows across Forethought, Salesforce Service Cloud, Knowledge, Jira, and related support systems. This role helps increase AI resolution, improve deflection, reduce manual triage, strengthen routing accuracy, and enhance customer experience through reliable, governed, and measurable AI automation.
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We are hiring an early-career Automation Engineer to support Granicus Technical Support’s transition to an AI-first operation, where AI handles a growing share of customer interactions end-to-end. This role focuses on helping build, test, and deploy production-ready AI automations across Forethought, Salesforce, and Microsoft Copilot to improve AI resolution rate, reduce manual work, and enhance customer experience through scalable, reliable support workflows.
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Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes...
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The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital...
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The Senior DevOps Engineer is an advanced engineering position responsible for designing, implementing, and supporting automation, deployment, monitoring, and operational reliability across cloud and hosted application environments, with expertise in applying AI to optimize platform operations. This role partners closely with software engineering, site reliability, security, infrastructure, and architecture teams to improve continuous integration and continuous delivery processes, infrastructure automation, platform operations, and service resilience across increasingly complex environments and delivery...
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Job Description:
Granicus is seeking a Site Reliability Engineer 3 (SRE) with strong AIOps, automation, and AI proficiency to modernize reliability engineering through observability, intelligent incident response, and responsible AI-assisted operations. In this role, you will improve service reliability, reduce operational toil, accelerate incident response, and help...
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The Revenue Enablement Program Manager, GTM supports Granicus’s Global Revenue team in assessing,
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The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities to help support the Federal, State and Local Sales teams. They will partner with Sales Executives to set up discovery meetings and opportunities with key decision makers in the government. These opportunities will be generated through qualifying inbound marketing campaign leads and strategic outbound communication. This role is for a highly-motivated, ambitious, and results driven individual.
Through strategic partnerships with...
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The Technical Product Owner leverages AI-driven capabilities to drive the cloud and platform roadmap across 1+ teams, ensuring execution aligns with infrastructure, security, automation, and operational best practices. Partnering with platform, security, and application teams through AI-enabled productivity and collaboration tools, the TPO2 keeps a globally distributed organisation aligned on standards through clear priorities, intelligent insights, iterative improvements, and outcome-focused backlogs. The role translates strategy into epics and stories, manages cross-team dependencies, and utilises AI-powered analytics to define, analyse, and report key performance indicators for global agile teams. By leveraging AI-powered productivity, analytics, automation, and...
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Summary Description
The Experience Partner is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and...
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The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the...
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Granicus is seeking a skilled Product Owner to join our engineering team and help build tools that transform how government works. As the Product Owner, you will gather business requirements from cross‑functional stakeholders, shape the product vision, and work closely with engineering to deliver high‑quality, customer‑focused outcomes.
You will define clear acceptance criteria, validate delivery outcomes, and manage a prioritized product backlog. In this role, you are expected to actively leverage AI capabilities to enhance product discovery, refine requirements, accelerate delivery, and improve decision making. This includes using AI to generate insights, analyze patterns, optimize...
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The Business Development Manager (BDM) represents Granicus in the ANZ public sector marketplace with responsibility for client acquisition and revenue growth. This position reports directly to the Director of Sales and provides tremendous growth opportunity. Strong candidates will be focused on professional development and motivated to excel. Working with multiple accounts simultaneously, the BDM has exceptional consultative selling skills, enjoys problem solving and is able to translate the capabilities of multiple technology platforms into specific benefits for a given public sector organisation. The BDM has expertise selling software and related services to transformation, customer service, engagement, communication, public affairs and technology leadership...
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The Software Engineer three role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems. The Software Engineer three role will be expected to take on leadership roles in the maintenance of automation test suites, and they will be tasked to work on production code as well. All Granicus Software Engineers are expected to contribute to the broader Granicus technology organization in the deployment and support of these applications in higher environments. All Granicus Software Engineers are expected to ownership of AI-driven solutions—ensuring are expected to design, build, and integrate AI capabilities as a fundamental part...
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The Senior Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. This role requires strong software engineering expertise in a SaaS environment, with demonstrated ability to apply AI-assisted engineering practices, prompt engineering, and AI/ML integration patterns to improve development velocity, code quality, automation, and customer value across the Granicus platform.
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Summary Description Granicus' Swagit Productions team is hiring a Video Producer for our remote team in India. The video producer's primary responsibility is to ensure the production of high-quality video content for Public Sector customers. In addition to core responsibilities related to video direction, candidates will be expected to take on additional duties as required by the business. These may include indexing content, conducting quality assurance checks, and supporting operational needs as they arise. Shifts may vary during the week. Please note that you must be fully fluent in English to be considered for this role, and all resume submissions must be in English. Additionally, you must...
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Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on Built-in. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to...
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Job Summary:
Want a role where you can build foundational presales skills while making a measurable impact on revenue? This position is your opportunity to join Granicus, the leading cloud platform for government experience, and support the sales organization by delivering high-quality product demonstrations and technical support across a portfolio of select solutions.
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We are looking for a talented Senior Product Designer to join our dynamic...
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The Bid and Pre-Sales Lead works closely with the Head of Pre-Sales and with the Sales, Implementation, and Product Teams to formulate winning tender responses/and proposals and showcase our platforms to prospects and customers. This includes managing the bid process end to end, organising bid review meetings, interpreting customer requirements in conjunction with the Sales team, helping to collate or create responses to complex documents and to ensure a compelling and high-quality bid is signed off for return to the customer/prospect. Demonstrating our software products and features pre-bid and as part of the formal bid process where required is included. This role...
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The Technical Manager is a hands‑on engineering leader responsible for driving the design, development, and delivery of cloud‑native, distributed systems while leading a cross‑functional team of engineers across various experience levels. This hybrid role blends deep technical execution—spending 40–50% of your time coding—with architectural leadership, DevOps maturity, and quality engineering governance.
You will work with Java/Spring Boot or Python microservices to build scalable, secure, and resilient platforms. In partnership with DevOps/SRE teams, you will advance CI/CD practices, strengthen operational capabilities, and champion next‑generation engineering tools such as...
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Focused on accelerating transformation across CXS through scalable capabilities and AI-driven innovation, this centrally managed role serves as a strategic partner embedded within each VP’s leadership team. Operating with a dotted-line alignment, the Principal CXS Business Ops works closely with functional VPs and is deeply involved in daily business rhythms to drive outcomes, surface insights, deliver reporting, and coordinate execution with FP&A, Operations Excellence, and Business Analytics.
The role...
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The Senior Product Manager is the UK market authority across the Granicus portfolio and is responsible for translating UK public sector needs into product strategy, roadmap recommendations, and commercial outcomes.
This role partners closely with the Director of Product Management, Sales, Customer Success, and global Product Management teams to drive growth, retention, competitive differentiation, and product adoption across the UK market.
The role also identifies opportunities for AI-enabled capabilities, automation, and responsible AI practices that improve customer value and strengthen Granicus’ market position.
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La personne responsable du support technique chez Granicus fera partie intégrante de notre Service Clientèle. Ce poste vous amènera à travailler avec des clients issus de divers secteurs et situés dans différentes régions afin de leur offrir un support de haut niveau.
Ce poste implique un travail de nuit selon l'horaire canadien. Après une période de formation initiale pouvant aller jusqu'à six mois, vous serez...
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We are hiring an Automation Engineer 1 to support Granicus Technical Support’s transition to an AI-first model. This role combines automation engineering with AI quality validation to help design, test, deploy, monitor, and continuously improve AI-powered workflows across platforms such as Forethought, Salesforce, Microsoft Copilot, APIs, low-code tools, and related support systems. The Automation Engineer 1 will assist in building automations for case routing, enrichment, resolution, and support operations while validating AI-generated responses for accuracy, contextual relevance, tone, completeness, and grounding. This role will help identify automation failures, hallucinations, knowledge gaps, workflow issues, and quality risks, then partner with Support Operations,...
