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Responsible Use of AI:
Granicus is a global leader known for building meaningful connections with every digital interaction. While AI helps us enhance efficiency to elevate the candidate experience, our primary focus is on communicating with candidates with honesty and care. In locations where it is permitted by local legislation, Granicus will use AI tools to assist us in the following ways, which may change from time to time in accordance with business needs:
• Job descriptions: Our hiring managers or recruiters may use AI to help draft job descriptions, which are then carefully refined to ensure clarity and accuracy.
• Outreach messages: Recruitment team members may use AI to draft messages to potential candidates and then personalize them with a human touch.
• Interview scheduling: We may use AI tools to streamline interview scheduling and automate follow-up communications to ensure the smoothest process for candidates.
• Interview questions: Our interviewers may use AI to assist in building questions tailored to the skills and qualities listed in the job description, ensuring relevance to the role.
• Note taking: We may use AI tools like Copilot to summarize Teams calls, which reduces our reliance on manual notetaking.
Throughout these processes, AI serves as a tool to enhance, not replace, the human connection at the core of our hiring experience. All decisions are made by our recruiters and hiring managers, who carefully review each application and bring context, expertise, and empathy to the process. We are committed to transparency, fairness, and responsible use of technology in hiring, ensuring every candidate is evaluated with both innovation and integrity.
If you choose to not give consent to AI reviewing your profile, your application and resume will still be fully reviewed by our recruiting team. Opting out will not negatively impact your candidacy or the consideration you receive.
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The Revenue Enablement Program Manager, GTM supports Granicus’s Global Revenue team in assessing,
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Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website. At the launch of a campaign, the Digital Advertising Support...
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Granicus' Swagit Productions team is hiring a Video Producer for our remote team in India. The video producer's primary responsibility is to ensure the production of high-quality video content for Public Sector customers.
In addition to core responsibilities related to video direction, candidates will be expected to take on additional duties as required by the business. These may include indexing content, conducting quality assurance checks,...
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Summary Description
The Experience Partner is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and...
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The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
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The Delivery Coordinator is responsible for improving implementation delivery predictability, operational visibility, and cross-functional coordination across the Permitting, Compliance, and Licensing (PCL) implementation portfolio. Acting as a central point of coordination between Project Managers and Technical Implementation Consultants, the Delivery Coordinator proactively manages milestone tracking, implementation timelines, risk identification, and escalation processes to ensure projects progress efficiently and stakeholders remain aligned. This role contributes directly to improving customer experience by reducing surprise delays, increasing transparency around...
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The Proposal Coordinator plays a key role in supporting the development and submission of sales and marketing proposals. This position will work closely with other Coordinators and Proposal Managers to provide administrative assistance, helping organize proposal content, develop presentations, create proposal graphics, and manage the process from intake to submission. The Proposal Coordinator will assist in overseeing the development of proposal materials and collaborate with cross-functional teams, including marketing and business personnel, to ensure the timely and accurate submission of high-quality proposals.
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The Business Development Manager (BDM) represents Granicus in the ANZ public sector marketplace with responsibility for client acquisition and revenue growth. This position reports directly to the Director of Sales and provides tremendous growth opportunity. Strong candidates will be focused on professional development and motivated to excel. Working with multiple accounts simultaneously, the BDM has exceptional consultative selling skills, enjoys problem solving and is able to translate the capabilities of multiple technology platforms into specific benefits for a given public sector organisation. The BDM has expertise selling software and related services to transformation, customer service, engagement, communication, public affairs and technology leadership...
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The mission of the Business Development Representative (BDR) is to generate high-quality, sales-ready pipeline by identifying, engaging, qualifying, and securing discovery meetings with government decision-makers across the UK public sector (Central Government, Devolved Administrations, Local Authorities, and public sector organisations including the NHS and associated bodies).
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The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG is a fast-growing agency at a high-growth tech company, seeking a Senior...
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Summary Description Granicus' Swagit Productions team is hiring a Video Producer for our remote team in India. The video producer's primary responsibility is to ensure the production of high-quality video content for Public Sector customers. In addition to core responsibilities related to video direction, candidates will be expected to take on additional duties as required by the business. These may include indexing content, conducting quality assurance checks, and supporting operational needs as they arise. Shifts may vary during the week. Please note that you must be fully fluent in English to be considered for this role, and all resume submissions must be in English. Additionally, you must...
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Summary Description Granicus' Swagit Productions team is hiring a Video Producer for our remote team in India. The video producer's primary responsibility is to ensure the production of high-quality video content for Public Sector customers. In addition to core responsibilities related to video direction, candidates will be expected to take on additional duties as required by the business. These may include indexing content, conducting quality assurance checks, and supporting operational needs as they arise. Shifts may vary during the week. Please note that you must be fully fluent in English to be considered for this role, and all resume submissions must be in English. Additionally, you must...
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The Software Engineer three role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems. The Software Engineer three role will be expected to take on leadership roles in the maintenance of automation test suites, and they will be tasked to work on production code as well. All Granicus Software Engineers are expected to contribute to the broader Granicus technology organization in the deployment and support of these applications in higher environments.
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We are seeking a Quality Engineer (QE3) with strong expertise in automation and emerging AI-driven testing practices This role focuses on building scalable test automation frameworks, validating modern AI/GenAI systems, and driving intelligent quality engineering practices across the software development lifecycle who delivers high product quality through an AI-augmented quality practice—combining intelligent AI based - Test design, Automation, Execution, Accessibility and Performance testing.
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Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on Built-in. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to...
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Job Summary:
Want a role where you can build foundational presales skills while making a measurable impact on revenue? This position is your opportunity to join Granicus, the leading cloud platform for government experience, and support the sales organization by delivering high-quality product demonstrations and technical support across a portfolio of select solutions.
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Granicus is looking for a Manager, Technical Implementation Services for the Digital Services Implementation Services team. This role lives within the technical consultancy arm of
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The SEO Analyst is a customer-facing role that focuses on providing expertise and strategic consulting to Simpleview’s search engine optimization (SEO) clients. They focus on growing traffic and conversions through SEO and conversion rate optimization (CRO), but may also occasionally provide guidance in paid media and other digital marketing campaigns. SEO Analysts support their clients by understanding their digital marketing objectives, conducting research and analysis, monitoring performance and providing recommendations to improve website traffic and meet client goals. The SEO Analyst accurately understands the client’s goals and objectives and effectively communicates that...
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We are seeking an accomplished Support System Architect to design, lead, and evolve our Technical Support and Customer Care system environment, with a primary focus on Customer Support tools and integration with broader CXS systems. This individual contributor's strategic role will partner closely with the Business Systems Team (BST) and CXS functions to build a stable, scalable tool ecosystem supporting our AI-driven vision. The successful candidate will own the systems and tools roadmap, ensuring seamless integration between Forethought (AI), Salesforce (system of record), and other CXS platforms such as JIRA, Wrike, and Totango, driving automation and advanced AI capabilities across Granicus.
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We are looking for a talented Senior Product Designer to join our dynamic...
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Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.
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The mission of the Business Development Representative (BDR) is to generate high-quality, sales-ready pipeline by identifying, engaging, qualifying, and securing discovery meetings with qualified government decision-makers across Federal, State, and Local agencies.
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The Bid and Pre-Sales Lead works closely with the Head of Pre-Sales and with the Sales, Implementation, and Product Teams to formulate winning tender responses/and proposals and showcase our platforms to prospects and customers. This includes managing the bid process end to end, organising bid review meetings, interpreting customer requirements in conjunction with the Sales team, helping to collate or create responses to complex documents and to ensure a compelling and high-quality bid is signed off for return to the customer/prospect. Demonstrating our software products and features pre-bid and as part of the formal bid process where required is included. This role...
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The Technical Manager is a hands‑on engineering leader responsible for driving the design, development, and delivery of cloud‑native, distributed systems while leading a cross‑functional team of engineers across various experience levels. This hybrid role blends deep technical execution—spending 40–50% of your time coding—with architectural leadership, DevOps maturity, and quality engineering governance.
You will work with Java/Spring Boot or Python microservices to build scalable, secure, and resilient platforms. In partnership with DevOps/SRE teams, you will advance CI/CD practices, strengthen operational capabilities, and champion next‑generation engineering tools such as...
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Granicus is seeking a Senior Site Reliability Engineer (SRE) with strong AIOps, automation, and AI proficiency to modernize reliability engineering through observability, intelligent incident response, and responsible AI-assisted operations. In this role, you will improve service reliability, reduce operational toil, accelerate incident response, and help build scalable, resilient platforms supporting traditional, cloud-native, and AI/ML-powered workloads.
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Website design encompasses a large percentage of the Experience Design team’s offerings, but other opportunities like designing for brands, print, and other digital deliverables are often available to all designers who possess strong skill sets and understanding in those areas. A Sr. Digital Designer is able to approach any project, assess and understand the scope, and match their design and effort to the scope of work. No matter the budget, all work is free of error and well thought out. As a Sr. Digital Designer, there is also more responsibility to understand our offerings, capabilities, and the technical detail that should inform their work. Sr. Digital Designers are trusted to work more independently, with less oversight from art directors, but they should be able to display...
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Focused on accelerating transformation across CXS through scalable capabilities and AI-driven innovation, this centrally managed role serves as a strategic partner embedded within each VP’s leadership team. Operating with a dotted-line alignment, the Principal CXS Business Ops works closely with functional VPs and is deeply involved in daily business rhythms to drive outcomes, surface insights, deliver reporting, and coordinate execution with FP&A, Operations Excellence, and Business Analytics.
The role...
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The Senior Product Manager (UK Public Sector) is the UK market authority across our portfolio and is accountable for translating UK public sector needs into clear product direction and measurable outcomes.
This is a regional SaaS product management role. You will serve as a key partner to the Regional General Manager. Together, you will shape regional strategy, align commercial and product priorities, and ensure strong execution across growth, retention, and competitive positioning.
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Job Summary
This Sr. Project Manager role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management.
As a Sr. Project Manager, you will be key partner in the successful rollout of projects across our customer base. This role is perfect...
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We are seeking a detail-oriented and analytically driven QA & Automation pecialist to ensure the quality, accuracy, and effectiveness of AI-generated responses and automated support workflows. This role is critical to maintaining high CSAT, improving AI model performance, and ensuring that automation across platforms like Salesforce, Jira, and Wrike delivers a seamless customer experience.
