Granicus is looking for a motivated and meticulous HRIS Coordinator to provide enthusiastic support to our Payroll, Benefits, and HRIS Administrators by handling a high volume of tier one HR inquiries, processing employee data transactions, and assisting with key activities such as benefit enrollment and payroll processing as needed. The ideal candidate is organized, adaptable, responsive, and committed to detail precision and promptness in all transactions and communications. The individual will possess a firm understanding of the unique challenges involved in managing and analyzing employment data for a high-growth organization.
The Costa Rica Human Resources Manager will be responsible for directly supporting core people processes, including performance, engagement, and employee relations practices to support a rapidly scaling organization within Costa Rica.
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Business Reason for New Role: Executive-sponsored initiative to convert 30% of 364 clients using one of our 3 Government Experience Clouds (Operations, Service, and Engagement) who are paying at or above list price. Conversion will occur at renewal, adding value to current revenue spend and generating uplift. Role will also support sales in converting...
The Technical Product Owner drives the cloud and platform roadmap across 1+ teams, ensuring execution aligns with infrastructure and security best practices. Partnering with platform, security, and application teams, the TPO3 keeps a globally distributed organization aligned on standards through clear priorities, iterative improvements, and outcome‑focused backlogs. The role translates strategy into epics and stories, manages cross‑team dependencies, and collects key performance indicators of global agile teams, presenting these to senior leadership and team members. The TPO3 is experienced in observability (metrics, logs, traces, SLIs/SLOs) and works with the platform team on capacity planning and incident prevention/post‑mortems to enhance...
The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
The Business Development Manager (BDM) represents Granicus in the UK public sector marketplace with responsibility for client acquisition and revenue growth. This position reports directly to the VP of UK Sales and provides tremendous growth opportunity. Strong candidates will be focused on professional development and motivated to excel. Working with multiple accounts simultaneously, the BDM has exceptional consultative selling skills, enjoys problem solving and is able to translate the capabilities of multiple technology platforms into specific benefits for a given public sector organisation. The BDM has expertise selling software and related services to transformation, customer service, engagement, communication, public affairs and technology leadership within...
Position Overview
We are seeking Data Scientist-4 with deep expertise in Generative AI and 7+ years of experience in advanced data science. In this role, you will lead initiatives that push the boundaries of AI innovation—designing, building, and deploying state-of-the-art generative models to create transformative solutions for government and citizen engagement. You will work across the full AI lifecycle, from data preparation to model deployment and optimization, with a strong emphasis on large language models (LLMs), multimodal AI, and creative Agentic AI applications. This position requires technical leadership, strategic vision, and the ability to mentor others while driving...
The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital...
Granicus is seeking a skilled Product Manager with a background in software and a passion for improving resident experiences, driving citizen engagement, and advancing government transparency. As a Product Manager, you’ll drive execution across agile teams by translating vision into actionable plans and managing a well-prioritized Jira backlog across multiple value streams. You’ll ensure delivery of high-impact features by balancing competing priorities, aligning cross-functional teams, and applying data-driven decision-making. You’ll also oversee the development of complex, large-scale technical products, ensuring they meet market needs and business goals—especially in the realm of digital tools and automation...
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers in meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus...
Service Operations Specialist is responsible for overall coordination of the Service Management processes and for defining various processes used by the cloud operation teams. The individual will lead ongoing stability efforts with the purpose of improving the availability of Granicus products, working across the various teams to plan and manage work that aims to align with operational, tactical and strategic goals of the organization. The SOS is responsible for defining and reporting on various cloud metrics pertaining to service delivery, health and reliability of the Granicus Products. The SOS coordinates Business Continuity exercises, as well as the primary owner/administrator of the...
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With...
Over the past several years, Granicus has experienced significant global growth and customer expansion, including several acquisitions that have strengthened its capabilities and helped customers accelerate their digital transformations and outcomes. With over 7,000 customers and 300 million subscribers, Granicus fosters the world’s largest community of digital government and destination marketing practitioners, strengthening their impact while helping them establish a culture of ongoing innovation.
The public sector is experiencing the most extraordinary acceleration in technology transformation in 20 years. Change-makers in Governments & Tourism across the globe are striving to deliver superior digital experiences for their...
Summary Description
As a Senior Value Engineer for Agentic AI, you will play a strategic and highly visible role shaping how government agencies leverage AI to transform service delivery. Operating as a trusted advisor to executives and program leaders, you will lead complex discovery, architect high‑impact AI solutions, and quantify multi‑dimensional value across operations, policy, and constituent experience.
You will influence both solution strategy and product direction while mentoring peers and elevating value engineering practices across the organization.
You’ll bring deep subject matter expertise in one or more of the following verticals:
•...
Summary Description
The Experience Partner 1 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and expansion.
Essential...
Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure for our business applications, automating processes, and guiding the team to implement best practices in site reliability, adopting emerging technologies, including AI-based tools, to streamline operations and deliver measurable productivity improvements
Technical Writer responsible for creating documentation for multiple company products, with a strong focus on public product release notes. The role emphasizes clarity, consistency, and precision in all written materials.
The ideal candidate is self-motivated yet highly collaborative, adaptable, enjoys tackling challenges, and excels at building strong relationships and communicating effectively.
NetSuite Administrator
Job Description
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
Granicus provides technology and services that empower government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Business Reason for New Role: Executive-sponsored initiative to convert 30% of 364 clients using one of our 3 Government Experience Clouds (Operations, Service, and Engagement) who are paying at or above list price. Conversion will occur at renewal, adding value to current revenue spend and generating uplift. Role will also support sales in converting...
The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer...
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to improve efficiency for internal and external operations, digital service delivery, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
The ideal candidate is a detail-oriented and technically proficient support professional who thrives in a collaborative, customer-centric environment. They bring strong troubleshooting skills, a logical approach to problem-solving, and the ability to communicate clearly with both technical and non-technical audiences. This role requires a solid understanding of software configurations, web applications, scripting, databases, and internet protocols to resolve complex issues and deliver high-quality support.
As a key member of the Customer Support team, this individual serves as a subject matter expert for specific product suites, supports escalated cases, and contributes to documentation and training...
At Granicus, our Technical Support organization is at the core of our Customer Experience Services, providing expert technical and customer care support to ensure our clients can successfully leverage our technology solutions. We are passionate about troubleshooting, problem-solving, and addressing customer needs, ensuring they receive the highest level of service and value from our products. Our environment fosters continuous learning, technical excellence, and collaboration, enabling team members to grow their expertise and advance their careers within Granicus. As a Technical Support Specialist, you bring advanced expertise across multiple solutions and products, with elevated access and tools that enable you to go beyond standard support activities. You play...
At Granicus, our Technical Support organization is at the core of our Customer Experience Services, providing expert technical and customer care support to ensure our clients can successfully leverage our technology solutions. We are passionate about troubleshooting, problem-solving, and addressing customer needs, ensuring they receive the highest level of service and value from our products. Our environment fosters continuous learning, technical excellence, and collaboration, enabling team members to grow their expertise and advance their careers within Granicus. As a Technical Support Specialist, you bring advanced expertise across multiple solutions and products, with elevated access and tools that enable you to go beyond standard support activities. You play...
Position Overview
We are seeking an experienced Data Scientist III to join our team. As a Data Scientist III, you will be responsible for the full data science lifecycle, from data acquisition and wrangling to model...
The Test Automation Engineer II is tasked with maintaining and adding automated testing coverage to ensure product quality and increase feature velocity. This role is responsible for tracking and communicating various test results in an effective and ideally automated manner. They will proactively report quality risks and system performance metrics to stakeholders and coordinate the conversion of manual tests into automated tests.
The Data Engineer III is responsible for consistently designing, developing, and operationalizing data analysis and visualizations for the Granicus platform and internal reporting. This experienced role will make key architectural decisions about the development of the Granicus data stack, write maintainable code, and debug production issues across the data ecosystem. This new resource will be key in alleviating the reporting and import/export backlog.
The Software Engineer IV is a key full-stack developer responsible for the consistent design, development, and operation of secure, well-tested, and stable product features and improvements to the Granicus platform. This role is critical for building robust new features and will involve making key architectural decisions about the development of the Granicus stack. The successful candidate will design and plan robust solutions, write concise, legible, and maintainable...
The Granicus Senior Quality Engineer contributes to the overall quality of multiple software platforms, executing on quality initiatives throughout the entire testing lifecycle. Responsibilities include test case creation, manual testing, defect analysis, status reporting, and generating metrics as required. Experience with web & API automated testing is mandatory. Must possess excellent people-skills and be comfortable mentoring others.
Due to Granicus’ continued growth, the Business Development Team is seeking new team members who will work to identify potential customers, further our partnerships with existing clients and increase the adoption of modern government technology throughout the country. The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities to help support the Federal, State and Local Sales teams. They will partner with Sales Executives to set up discovery meetings and opportunities with key decision makers in the government. These opportunities will be generated through qualifying inbound marketing campaign leads and strategic outbound communication. This role is for a highly-motivated, ambitious, and results...
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With...
We are seeking a detail-oriented and analytically driven QA & Automation pecialist to ensure the quality, accuracy, and effectiveness of AI-generated responses and automated support workflows. This role is critical to maintaining high CSAT, improving AI model performance, and ensuring that automation across platforms like Salesforce, Jira, and Wrike delivers a seamless customer experience.
The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders. Granicus is a remote first company. While we have virtual teams, you have the option for inoffice work should you be located near one of our hubs. #CostaRica
Granicus is looking for a results-oriented Revenue Technology Manager with highly
The SEO Analyst is a customer-facing role that focuses on providing expertise and strategic consulting to Simpleview’s search engine optimization (SEO) clients. They focus on growing traffic and conversions through SEO and conversion rate optimization (CRO), but may also occasionally provide guidance in paid media and other digital marketing campaigns. SEO Analysts support their clients by understanding their digital marketing objectives, conducting research and analysis, monitoring performance and providing recommendations to improve website traffic and meet client goals. The SEO Analyst accurately understands the client’s goals and objectives and effectively communicates that information to others within the organization.
The Software Engineer three role at Granicus is for developers early in their careers who are looking for a fun, supportive, and fast-paced environment to grow their skills and contribute code to production systems. The Software Engineer three role will be expected to take on leadership roles in the maintenance of automation test suites, and they will be tasked to work on production code as well. All Granicus Software Engineers are expected to contribute to the broader Granicus technology organization in the deployment and support of these applications in higher environments.
We are seeking a seasoned, hands-on Principal Identity and Access Management Architect to lead the design, build and operationalization of our enterprise-wide Identity Governance & Access Management (IGAM) program. This role will be instrumental in advancing and strengthening our global identity foundation, enhancing lifecycle management, access governance, privileged access, and identity automation capabilities across our global operations.
The Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. They take on challenging technical tasks and consistently make significant contributions to all areas of the Granicus product suite. Software Engineers are proficient in multiple different technologies and gain on-the-job experience applying their knowledge and experience in improving the design and quality of our products. They understand the deployment process and support our applications in all environments. As they gain expertise, they share their knowledge with the broader engineering team. #India
As a Senior Product Designer, you will join our growing cross-functional UX team and help shape the end-to-end product experience for our users. An influential member of the Granicus Product Design team, you harmonize the ecosystems of data-driven decision-making, human-centered design, and agile software development. Your insights inform future iterations, and you identify new opportunities for innovation and refinement. In this role, you work closely and collaboratively with product managers, product owners, product designers, developers, and QA testers to create, test, and ship market-leading improvements to our robust & complex family of government technology products. The role reports directly to our Senior Manager, Product Design and will form part of a...
Due to Granicus’ continued growth, the Business Development Team is seeking new team members who will work to identify potential customers, further our partnerships with existing clients and increase the adoption of modern government technology throughout the country. The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities to help support the Federal, State and Local Sales teams. They will partner with Sales Executives to set up discovery meetings and opportunities with key decision makers in the government. These opportunities will be generated through qualifying inbound marketing campaign leads and strategic outbound communication. This role is for a highly-motivated, ambitious, and results...
The Senior Network Engineer is part of the Infrastructure Engineering team at Granicus. The team supports and maintains network hardware, software, and critical systems with a focus on security, availability, and scalability. The ideal candidate possesses strong network triage and troubleshooting skills, with specific focus on network switches, firewalls, load balancers and internet service providers.
#IND
Granicus is needing Full Stack Web Developers for our India team. In this exciting role you will get the chance to do aa variety of Website development tasks. Web Developers are responsible for setting up, modifying, building and maintaining Websites and data-driven, cloud-based web applications and platforms. This position requires an advanced level understanding of front and back end, full-stack web development (to include HTML, Server-Side Programming concepts, T-SQL, and JavaScript). This position requires an advanced understanding of HTML, CSS, JavaScript, and MongoDB. If selected, you would be expected to deliver high-quality, error-free work within budget constraints while maintaining on time delivery. This position works under the...
We are seeking an experienced Data Scientist III to join our team. In this role, you will manage the entire data science lifecycle, including data acquisition, preparation, model development, deployment, and monitoring. You will apply advanced techniques in Python programming, machine learning (ML), deep learning (DL), and generative AI to address complex challenges and develop high-impact solutions. Your role will involve leading projects, collaborating with cross-functional teams, and driving data-driven decision-making across the organization.
The Quality Engineer III will play a critical role in ensuring our digital products are inclusive and usable for all users, including those with disabilities. This role requires a strong foundation in quality engineering, a deep understanding of accessibility standards such as WCAG, and hands-on experience with both manual and automated accessibility testing tools. The Accessibility QE III will work closely with cross-functional teams to identify, prioritize, and resolve accessibility issues, and will help drive inclusive design practices across the organization.
