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Responsible Use of AI:
Granicus is a global leader known for building meaningful connections with every digital interaction. While AI helps us enhance efficiency to elevate the candidate experience, our primary focus is on communicating with candidates with honesty and care. In locations where it is permitted by local legislation, Granicus will use AI tools to assist us in the following ways, which may change from time to time in accordance with business needs:
• Job descriptions: Our hiring managers or recruiters may use AI to help draft job descriptions, which are then carefully refined to ensure clarity and accuracy.
• Outreach messages: Recruitment team members may use AI to draft messages to potential candidates and then personalize them with a human touch.
• Interview scheduling: We may use AI tools to streamline interview scheduling and automate follow-up communications to ensure the smoothest process for candidates.
• Interview questions: Our interviewers may use AI to assist in building questions tailored to the skills and qualities listed in the job description, ensuring relevance to the role.
• Note taking: We may use AI tools like Copilot to summarize Teams calls, which reduces our reliance on manual notetaking.
Throughout these processes, AI serves as a tool to enhance, not replace, the human connection at the core of our hiring experience. All decisions are made by our recruiters and hiring managers, who carefully review each application and bring context, expertise, and empathy to the process. We are committed to transparency, fairness, and responsible use of technology in hiring, ensuring every candidate is evaluated with both innovation and integrity.
If you choose to not give consent to AI reviewing your profile, your application and resume will still be fully reviewed by our recruiting team. Opting out will not negatively impact your candidacy or the consideration you receive.
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We are seeking a dynamic and strategic Sales Manager to lead a high-performing team of Account Executives focused on selling innovative technology solutions to Canadian government agencies at the Federal, Provincial and Local level. This role is pivotal in driving revenue growth, expanding...
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As a Customer Care Specialist at Granicus, you will be responsible for managing customer care requests and coordinating their resolution with internal partner teams. Your role will extend beyond day-to-day support to include handling escalated and complex cases, particularly those involving our advanced support offerings and executive-level customers. This dual focus will allow you to address the needs of both standard customer care and high-stakes executive escalations. You will also play a pivotal role in managing executive customer relationships, ensuring that issues raised by Granicus executives or key customers receive priority treatment and resolution. Additionally, as part of our...
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The Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. They take on challenging technical tasks and consistently make significant contributions to all areas of the Granicus product suite. Software Engineers are proficient in multiple different technologies and gain on-the-job experience applying their knowledge and experience in improving the design and quality of our products. They understand the deployment process and support our applications in all environments. As they gain expertise, they share their knowledge with the broader engineering team. #India
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The Manager, Experience Partners (Mid-Market) leads a regional team of Experience Partners focused on delivering high-quality client outcomes and driving customer success. This role ensures efficient execution of service delivery practices, supports team development, and collaborates cross-functionally to improve customer retention and satisfaction. The Manager is responsible for translating strategic direction into actionable plans, optimizing team performance, and fostering a culture of accountability and continuous improvement.
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The ideal candidate is a technically proficient and customer-focused professional who thrives in collaborative, fast-paced environments. They demonstrate strong problem-solving skills, a deep understanding of Granicus products, and a commitment to delivering high-quality support experiences. Adaptable and open to change, they embrace evolving technologies and processes, contributing to continuous improvement and innovation. This individual is comfortable mentoring peers, managing multiple priorities, and supporting 24/7 operations to ensure service excellence.
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The Granicus Experience Group (GXG) is Granicus' in-house digital agency — a cross-functional team of strategists, analysts, communicators, and technology experts focused on customer experience and digital communications for government clients. GXG leverages best-in-class human-centered practices and a design-thinking approach to help federal, state, and local government customers better connect with the people they serve.
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Granicus provides technology and services that
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The Customer Success Consultant – Strategic Accounts is a trusted advisor responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. These customers receive a more personalized and proactive level of service, including Strategic Review meetings every six months, collaborative Success Planning, and in-person engagements.
This role is ideal...
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The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders. Granicus is a remote first company. While we have virtual teams, you have the option for inoffice work should you be located near one of our hubs. #CostaRica
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The RevOps AI Engineer designs, builds, evaluates, and operates AI-powered systems that support revenue workflows across Sales, Marketing, Customer Success, Support, and GTM Operations. This role is responsible for turning AI designs and requirements into production-grade, measurable, and reliable AI solutions that deliver demonstrable business impact.
This role sits at the intersection of AI engineering, Revenue Operations, and systems delivery. The RevOps AI Engineer partners closely with RevOps AI Product Management, AI Solutions Architects, and GTM stakeholders to implement AI agents, workflows, and automation that are grounded in trusted data, governed content pipelines, rigorous evaluation frameworks, and...
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The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders. Granicus is a remote first company. While we have virtual teams, you have the option for inoffice work should you be located near one of our hubs. #CostaRica
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We are seeking a results-driven Business Intelligence Architect 2 to join our Support Experience & AI team to support advanced analytics, automation development, and AI-driven process optimization. This role will design and maintain Power BI dashboards and reporting frameworks, ensure data accuracy across Salesforce and related systems, and identify automation opportunities to improve customer experience, productivity and operational execution. The ideal candidate brings strong experience in Power BI, Excel, and workflow automation (Python or low-code tools preferred), with the ability to translate business needs into scalable technical solutions. You will...
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Granicus is seeking an Assistant Service Delivery Manager to support the reliability, stability, and continuous improvement of our platform operations. This role plays a critical part in managing service operations and coordinating incident response to ensure highly available, performant systems that support citizen engagement at scale.
The Assistant SDM operates at the centre of incident management, working closely with Cloud Operations, SRE, Engineering, and Support teams to restore services quickly, minimise customer impact, and drive structured follow-through after incidents.
This role is AI- and AIOps-enabled, requiring the ability to apply AI-driven insights,...
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Summary Description
The AI Automation Engineer 3, Support Systems designs, builds, tests, and optimizes AI-driven support workflows across Forethought, Salesforce Service Cloud, Knowledge, Jira, and related support systems. This role helps increase AI resolution, improve deflection, reduce manual triage, strengthen routing accuracy, and enhance customer experience through reliable, governed, and measurable AI automation.
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We are hiring an early-career Automation Engineer to support Granicus Technical Support’s transition to an AI-first operation, where AI handles a growing share of customer interactions end-to-end. This role focuses on helping build, test, and deploy production-ready AI automations across Forethought, Salesforce, and Microsoft Copilot to improve AI resolution rate, reduce manual work, and enhance customer experience through scalable, reliable support workflows.
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The Senior DevOps Engineer is an advanced engineering position responsible for designing, implementing, and supporting automation, deployment, monitoring, and operational reliability across cloud and hosted application environments, with expertise in applying AI to optimize platform operations. This role partners closely with software engineering, site reliability, security, infrastructure, and architecture teams to improve continuous integration and continuous delivery processes, infrastructure automation, platform operations, and service resilience across increasingly complex environments and delivery...
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Job Description:
Granicus is seeking a Site Reliability Engineer 2/3 (SRE) with strong AIOps, automation, and AI proficiency to modernize reliability engineering through observability, intelligent incident response, and responsible AI-assisted operations. In this role, you will improve service reliability, reduce operational toil, accelerate incident response, and...
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The Revenue Enablement Program Manager, GTM supports Granicus’s Global Revenue team in assessing,
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The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities to help support the Federal, State and Local Sales teams. They will partner with Sales Executives to set up discovery meetings and opportunities with key decision makers in the government. These opportunities will be generated through qualifying inbound marketing campaign leads and strategic outbound communication. This role is for a highly-motivated, ambitious, and results driven individual.
Through strategic partnerships with...
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The Senior Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. This role requires strong software engineering expertise in a SaaS environment, with demonstrated ability to apply AI-assisted engineering practices, prompt engineering, and AI/ML integration patterns to improve development velocity, code quality, automation, and customer value across the Granicus platform.
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Job Summary:
Want a role where you can build foundational presales skills while making a measurable impact on revenue? This position is your opportunity to join Granicus, the leading cloud platform for government experience, and support the sales organization by delivering high-quality product demonstrations and technical support across a portfolio of select solutions.
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Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.
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The Senior Product Manager is the UK market authority across the Granicus portfolio and is responsible for translating UK public sector needs into product strategy, roadmap recommendations, and commercial outcomes.
This role partners closely with the Director of Product Management, Sales, Customer Success, and global Product Management teams to drive growth, retention, competitive differentiation, and product adoption across the UK market.
The role also identifies opportunities for AI-enabled capabilities, automation, and responsible AI practices that improve customer value and strengthen Granicus’ market position.
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La personne responsable du support technique chez Granicus fera partie intégrante de notre Service Clientèle. Ce poste vous amènera à travailler avec des clients issus de divers secteurs et situés dans différentes régions afin de leur offrir un support de haut niveau.
Ce poste implique un travail de nuit selon l'horaire canadien. Après une période de formation initiale pouvant aller jusqu'à six mois, vous serez...
