Scheduling Coordinator

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Summary Description

Granicus' Swagit Productions team is hiring a Scheduling Coordinator for our remote team in India the coordinator’s primary responsibility is to ensure accurate scheduling

The coordinator’s primary responsibility is to ensure accurate scheduling, communication, and processing of all tasks related to live government meeting productions, including maintaining schedules, handling high‑volume correspondence, and managing video files and documentation.

In addition to core responsibilities related to scheduling, candidates will be expected to take on additional duties as required by the business. These may include indexing content and supporting operational needs as they arise. Shifts may vary during the week. 

Please note that you must be fully fluent in English to be considered for this role, and all resume submissions must be in English. Additionally, you must reside in India to be eligible for this position. Candidates living in other countries cannot be considered at this time.

• Supports live government meeting productions by maintaining a fully accurate broadcast schedule.
• Updates recordings and client documentation within proprietary internal systems.
• Manages a high volume of emails and zoom phone calls throughout each shift.
• Receives meeting agendas and ensures details are communicated promptly to Video Supervisors.
• Serve as a liaison between departments, coordinating regularly with Broadcast, Captioning, QA, and Support to ensure smooth communication and workflow alignment.

• Ability to maintain a calm demeanor in a fast-moving environment
• Strong time management skills, the ability to effectively prioritize tasks in line with business requirements and deadlines while working remotely.
• Experience with Google Docs and Microsoft Office Suite.
• Experience working in a remote environment and the ability to maintain effective communication with team members across various time zones.
• Access to a quiet and professional environment for focused transcription work, free of background noise and distractions.
• Comfortable using digital communication tools to collaborate with teams and customers.
• Familiar with remote work tools such as cloud storage and virtual meeting software.
• Flexible working hours
• Knowledge of Wrike and Salesforce is a plus.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.