Senior Product Designer

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

​​We are looking for a talented Senior Product Designer to join our dynamic team and help shape the future of our products, working closely with Product Managers, Product Owners and Engineers. 

​Today you use AI thoughtfully to accelerate insight, ideation, accessibility, and are getting familiar with or have already worked in teams who are prompt coding with AI powered design systems. 

​The new Senior Product Designer will join a team with designers and researchers based in the US and UK, which sits within a wider Product Design Org, including designers and researchers in the United States, India, and the UK.​ 

• ​​Lead the design process from concept to completion, ensuring a user-centered approach. 
• ​Utilize design thinking techniques to solve complex problems and create intuitive, engaging user experiences. 
• ​Conduct user-experience research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. 
• ​Create wireframes, prototypes, and high-fidelity designs that effectively communicate design ideas and solutions. 
• ​Collaborate with cross-functional teams, across India, Australia, UK, and United States, including product managers, developers, and other stakeholders, to ensure alignment and successful implementation of designs. 
• ​Mentor and guide junior designers, fostering a culture of continuous learning and improvement. 
• ​Manage your workload and prioritize tasks to meet project deadlines and deliver high-quality work. 
• ​Stay up-to-date with industry trends and best practices to ensure our products remain competitive and innovative.​ 

• ​​You use AI to improve all aspects of your work;
  • ​AI-augmented research
  • ​AI-supported brainstorming
  • ​AI-enabled design-to-dev collaboration
  • ​Design quality and accessibility validation
• ​Post-Secondary education in HCI, Design, or related field, or equivalent relevant industry experience
• ​5+ years of experience in UX design for complex SaaS software products
• ​Time spent working with US based product teams would be valuable experience for this role
• ​A strong portfolio showcasing your work on B2B products, and bonus recognition for G2C
• ​Experience conducting generative & evaluative user-experience research and usability testing
• ​Strong understanding of design thinking principles and methodologies
• ​Excellent communication and collaboration skills, with the ability to articulate design decisions and rationale both verbally and in writing
• ​Proven ability to manage your work and deliver results in a fast-paced environment
• ​Strong problem-solving skills and attention to detail
• ​Excellent Figma skills and a willingness to adhere to existing design systems
• ​Critical thinking and problem-solving skills to support multi-faceted decision-making
• ​Proficiency in design, research and workshopping tools including Figma and Miro
• ​Confidence to respectfully advocate for our user and support your points with data, even when easier solutions exist
• ​Willingness to consider others’ perspectives and provide alternative or iterative approaches towards a common goal
• ​Curiosity and genuine interest in human beings
• ​Understanding of other UX considerations, including Information Architecture, Interaction Design, and Visual Design
• ​Experience working in an Agile software development environment
• ​Experience working remotely and asynchronously with colleagues in other time zones
• ​Comfortable using the software of our engineering colleagues; Confluence and Jira
• ​Familiarity with WCAG accessibility standards and best practices

​

​Preferred qualifications:

• ​A UI/UX qualification at a tertiary design or engineering college.
• ​Knowledge of front-end development technologies (HTML, CSS, JavaScript) is a plus.
• ​Thorough understanding of how to design for WCAG 2.2.
• ​Familiarity with UI component sets, such as Vuetify, Material-UI, and/or Bootstrap.
• ​Have previously designed AI powered software.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.