Site Reliability Engineer 3

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

• Granicus​ is seeking an experienced and highly skilled Site Reliability Engineer 3 (SRE) to join our SRE team. As a SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.
• Essential Function
• ​​On-call Production Support: Provide production support on a shift according to the team on-call roster.
• ​Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface. 
• ​Work on SREs backlog items. 
• ​Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability.
• ​Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
• ​Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence.
• ​System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance.
• ​Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes.
• ​Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team.
• ​Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth.
• ​Security: Implement and adhere to security best practices to protect our systems and data.​

• Technical Skills: Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). Experience with scripting languages such as Python, Bash, or Ruby.
• ​Education: Bachelor’s or master’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.
• ​Experience: 5+ years of experience in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems
• AI skills: Familiarity with AI/ML operations, including model lifecycle management, vector databases, and inference performance tuning.
• ​Technical Skills: Expertise in Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). Proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++).
• ​Tools and Technologies: Advanced knowledge of monitoring and logging tools like Elastic (Prometheus, Grafana, Splunk), configuration management (Ansible, Chef, Puppet), and CI/CD pipelines.
• ​Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently.
• ​Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• ​Leadership: Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives.​​
• Certifications: Relevant certifications such as AWS Certified DevOps Engineer, AWS Certified Machine Learning – Specialty, Google Cloud Professional DevOps Engineer, or similar are a plus.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.