Pre-Sales Consultant

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

As a Pre-Sales consultant, you will be responsible for supporting the Sales team throughout the sales cycle in order to promote the functional & technical features and benefits of the Granicus platform suit.  You will be instrumental in supporting the development of existing accounts as well as the acquisition of new client accounts by demonstrating our products at pre-sales and post-sale meetings and supporting our formal responses to functional, technical and security clarifications and responses to bids. You will also assist with the coordination of bids to help ensure they are completed and submitted on time.

The Granicus sales team is a dynamic, results driven group charged with driving new revenue in a young and energised cloud vertical. Ours is a team that values individual initiative as well as teamwork. What we do makes a difference. Our products and services improve the efficiency of government and the quality of people's lives. Join us to make a difference for the company and, most importantly, for our customers.

• Learn the full suite of Granicus UK platforms and conduct product demonstrations, pre-bid and as part of the bid process.
• Assist the sales team in the qualification of customer needs and pre demo requirements analysis.
• Support the sales team with functional & technical qualifications, acting as a bridge with internal teams where required.
• Assist with creation and maintenance of demonstration environments to ensure they positively demonstrate all features and benefits.
• Complete Security Questionnaires, Data Protection Impact Assessments, and other documents to support new sales.
• Assist with the timely planning, coordination and efficient management of the PQQ/RFP/Tender/Bid Process and submissions.
• Complete Security Questionnaires, Data Protection Impact Assessments, and other documents to support new sales.
• Have a clear understanding and interpretation of the questions and requirements within PQQ/RFP/Bid documentation.
• Support the bid qualification (bid go/no go) process for new opportunities.
• Contribute to formal bid responses, providing written responses to functional & technical questions.
• Work collaboratively with internal teams including sales, product and support staff to ensure a library of associated response content is stored and readily available.
• Contributing to the written proposal where existing responses do not exist or map adequately to the proposal.
• Support the timely delivery of compliant and commercially sound bids, working with internal resources to ensure deadlines are adhered to.
• Support lessons learned session from demonstrations and bids and use these lessons to continuously improve the approach to demonstrations and bids.
• Help create reports and dashboards within the internal CRM.
• Other duties as assigned

Essential:

• Bachelor’s Degree or equivalent work experience
• Experience of demonstrating software via standard demonstrations and tailored proof of concept demonstrations
• Experience of supporting bid responses

• Ability to write compelling responses, including technical writing
• Creating reports and dashboards within the internal CRM system

Desirable:

• 2+ years of software demonstrations and supporting bid responses for a software provider
• Knowledge of public sector systems and services
• Knowledge of public sector procurement processes
• Knowledge of public sector systems and services
• Salesforce and Loopio experience

Who you are:

• A self-motivated technology enthusiast with a proven track record in software demonstrations.
• An understanding of the market and an ability to position our products competitively and to clients at all levels of an organisation.
• Strong ability to quickly comprehend and explain technical concepts in simple, effective terms to a non-technical audience.

• Ability to translate technical and business requirements into deliverable solutions.

• Passionate team player with excellent time management and written communication, experience of influencing client decision making and direction, works with the wider team to understand the underlying needs of client beyond those initially expressed.
• Applies insight, originality and a broad perspective to generate compelling demonstrations and bid responses.
• Excellent communication and presentations skills, maintains confidentiality, shares ideas and information, facilitates discussions and transfers knowledge to diverse audiences to achieve collective objectives.
• Good people skills. Able to create and foster a positive and cohesive working environment. Acts as a role model for continuous learning and development.
• Proactive. Tenacious and eager to improve on previous demonstrations and bid responses.
• Time management, efficiency, the ability to meet deadlines and work with minimal supervision.
• Proven experience in solutions and services and experience of software demonstrations and bid responses in a SaaS environment.
• Able to provide valuable input into opportunity qualification, win strategies, commercial discussions, and solution design.
• Have the ability to support multiple complex opportunities with multiple stakeholders, simultaneously.
• Strong understanding of internal governance procedures.
• Working under pressure.
• Able to create reports and dashboard to assist the sales team in tracking their pipeline, aiding in accurate forecasting.

• Knowledge of Local Government, Central Government, or wider public sector preferable.
• Knowledge and experience of CRM, E-forms, Web Portals, CMS, Engagement/Consultation Tools, or email communication tools preferable.

Other Job Info

• Home based
• Ad hoc travel to client sites should it be required to for demonstrations and meetings
• Periodic travel to our London office or other locations for team meetings/events
• Travel to the United States for our annual SKO event
• Small potential travel to client sites should it be required to support demonstrations and bid meetings

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.