Experience Partner 2

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Summary Description

The Experience Partner 2 (ANZ) is a mid-level, client-facing role responsible for managing a portfolio of mid-tier government and public sector clients across Australia and New Zealand. This role spans the full customer lifecycle — from pre-sales discoveryand onboarding through long-term success, renewal, and growth.

In the ANZ context, the Experience Partner brings deep capability in community engagement, public participation, and digital engagement best practices, workingclosely with clients to improve how they plan, deliver, and measure engagement and service initiatives using Granicus platforms.

This role blends consultative client management, strategic engagement advisory, and cross-functional coordination, while proactively identifying opportunities to increase value, adoption, and expansion.

Client Portfolio & Lifecycle Management

• Manage a portfolio of up to 30 mid-tier clients with moderate complexity and ARR typically between $1.5M–$3M.

• Serve as the primary point of contact throughout the client lifecycle, buildingtrusted advisor relationships with senior government stakeholders.

• Lead onboarding and implementation coordination, ensuring alignmentbetween client goals, engagement strategies, and Granicus solutions.

• Maintain accurate records of client interactions, milestones, service usage, and engagement outcomes.

Strategic Advisory & Program Reviews

• Conduct semi-customised program and service reviews, providing strategic recommendations to improve adoption, engagement outcomes, and long-term value.

• Advise clients on best practices for community engagement, publicparticipation, and digital consultation aligned to government policy and public interest.

• Support clients in planning and maximising their allocated service hours and packages, reinforcing value and supporting strong renewal motions.  

Pre-Sales & Growth Support

• Participate in pre-sales discovery sessions, contributing engagement and service expertise to solution design and proposals.

• Identify upsell and cross-sell opportunities aligned to client maturity, engagement goals, and emerging needs.

• Collaborate closely with Sales, Customer Success, Product, and Marketing teams to support growth and expansion.

Engagement Services & Enablement

• Deliver elements of the services catalogue, such as:

o Capacity-building sessions for government staff

o Strategic mentoring for engagement and communications teams

• Collaborate with Product Trainers and Data/Insights teams to coordinate service delivery and ensure alignment with engagement objectives.

• Contribute to the ongoing evolution of the services catalogue, helping shape new offerings based on client needs and engagement trends.

Community Engagement Leadership (ANZ Focus)

• Organise and support client networking sessions to foster peer learning,knowledge sharing, and stronger regional relationships.

• Support webinars, industry events, and conferences (e.g. IAP2 and similarforums), representing Granicus engagement capabilities and thought leadership.

• Stay current on local, state, and federal community engagement legislation,trends, challenges, and emerging practices across ANZ.

• Provide internal enablement and knowledge-sharing to help upskill Granicus teams on contemporary community engagement methodologies.

• Strong understanding of customer success principles, SaaS business models, and long-term account management.

• Practical experience advising government organisations on community engagement and public participation.

• Familiarity with digital engagement platforms (preferably Granicus solutions) and best-practice utilisation to achieve engagement outcomes.

• Strong analytical, presentation, and communication skills, with the ability to engage diverse audiences and facilitate complex discussions.

• Ability to translate client needs into actionable strategies, service plans, and engagement roadmaps.

• Proven ability to manage multiple client relationships and competing priorities in a fast-paced environment.

• Proficiency in CRM platforms (e.g. Salesforce), Microsoft Office, collaboration tools, and project management systems (e.g. Wrike).

• Ability to work independently while collaborating effectively across cross-functional teams.

Experience/Credentials:

• 4–6 years of experience in consulting, customer success, account management, or community engagement roles.

• Experience working with government or public sector clients in Australia or New Zealand strongly preferred.

• IAP2 Certificate of Engagement or demonstrated equivalent experience is highly desirable.

• Experience contributing to strategic planning, stakeholder engagement, or advisory-led service delivery.

Other Job Info

This role is typically performed remotely or in a home-office environment, using video collaboration tools such as Zoom or Microsoft Teams. Travel is expected up to approximately 15%, primarily for client engagements and industry events within ANZ.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.