Digital Advertising Support Specialist

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

​​Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve. Come see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/  

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​Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website. At the launch of a campaign, the Digital Advertising Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Digital Advertising Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. Additional job responsibilities may be added over time, including but not limited to billing assistance and processing the removal of programs from sites. The Digital Advertising Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

• ​​The DTN Digital Advertising Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.  

• ​This role works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website.  

• ​At the launch of a campaign, the Digital Advertising Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. 

• ​After campaigns have been implemented, the Digital Advertising Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. 

• ​The Digital Advertising Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests. 

• ​​You have related experience in marketing, advertising, or social media 
• ​You are skilled in writing marketing copy for paid content with strict character limits 
• ​You have excellent English communication skills (written, comprehension and verbal) 
• ​You have intermediate Adobe Photoshop skills 
• ​You have desktop computer proficiency  
• ​You have intermediate skills with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.) 
• ​You are able to successfully navigate websites 
• ​Experience with Salesforce is a plus  
• ​Experience in the Travel and Tourism industry is a plus 
• ​You communicate well with team members and customers   
• ​You are detail-oriented, with exceptional problem-solving skills  
• ​You have effective project management skills, including challenging the status quo and identifying needs to re-assess existing approaches/processes  
• ​You are adaptable and enjoy working in a fast-paced, high-volume dynamic environment  
• ​You demonstrate an ability to meet deadlines without compromising accuracy  
• ​You are patient and helpful when interacting with customers  
• ​You are able to avoid jargon and explain industry-specific concepts  
• ​You take ownership of customer issues and see them through to resolution  
• ​You use situational judgment to determine actions   
• ​You are able to prioritize customer needs  
• ​You demonstrate interpersonal skills with a diverse customer base  
• ​You have good comprehension skills — ability to clearly understand and state customers' requests  
• ​You have excellent documentation and typing skills  
• ​You have good composition skills — ability to compose a grammatically correct, concise, and accurate written response  
• ​You work successfully in a team environment as well as independently​ 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.