Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Costa Rica Human Resources Manager will be responsible for directly overseeing core people processes, including performance, engagement, and employee relations practices to support a rapidly scaling organization within Costa Rica. Strategic partnership with business leaders and managers to help address them address performance, resolve employee relations situations, and ensure legally sound decisions are made in line with Granicus’ values. In addition, there will be HR project based activities including acquisitions, recruitment, job leveling, manager training and more.
Develop, implement, and continue to iterate on HR strategies, policies and programs
Develop data driven, growth oriented, and best practice business cases for implementing new or updating existing HR processes and programs that will effectively support a rapidly scaling organization
Stay current on latest HR related trends and evaluate how Granicus can continue to evolve our ways of working and support our employees
Support corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.
Coach managers on all aspects of performance management including semi-annual talent evaluation processes, annual performance review processes and success planning.
Monitor adherence to internal policies and legal standards
Deal with grievances, employee relations and policy violations invoking disciplinary action when required and anticipate and resolve litigation risks
Report to senior management by analyzing data and using HR metrics
Contribute as a strategic partner in the accomplishment of departmental business strategies and plans through initiatives that attract and retain talent, develop employees and leaders and align organizational goals and objectives.
Work closely with the internal Talent Acquisition team ensuring alignment between business requirements, culture and candidates, support recruitment efforts by conducting/participating in interviews and onboarding new hires
Provide strong customer service to all stakeholders ensuring HR continually drives value throughout the business
Build strong partnerships with leaders across the company, acting as a trusted advisor, expert and resource for all core HR technical competencies such as time and labor laws, leaves of absence, etc.
Outstanding leadership capabilities, including coaching, goal setting and development
A business acumen partnered with attention to the human element
Possess strong foundational knowledge of applicable Costa Rica regulatory and Labor requirements
Experience navigating employment challenges for Costa Rica workforce
Ability to work in fast paced environment with a growth mindset and flexible approach
Demonstrated ability to work professionally and discreetly with extremely confidential information
Strong relationship building and interpersonal skills
Able to effectively communicate with all levels of the organization
Intermediate to advance knowledge of Excel highly preferred
Able to travel up to 25% of the time
Experience/Credentials:
8+ years of HR experience in high growth environments in the Technology sector with globally distributed workforce;
Minimum of 5 years in a hands-on HR position with increasing responsibility
Other Job Info
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
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