Human Resources Manager, Costa Rica

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Costa Rica Human Resources Manager will be responsible for directly supporting core people processes, including performance, engagement, and employee relations practices to support a rapidly scaling organization within Costa Rica.

• Implement, and continue to iterate on HR strategies, policies and programs
• Stay current on latest HR related trends and evaluate how Granicus can continue to evolve our ways of working and support our employees
• Hands-on resolution and engagement on HRBP topics
• Operational support of corporate plans for a variety of HR matters such as employee relations, compensation, benefits, health and safety etc.
• Monitor adherence to internal policies and legal standards
• Deal with grievances and violations invoking disciplinary action when required and anticipate and resolve litigation risks
• Provide team-level insights to senior management by analyzing data and using HR metrics 
• Contribute as a business partner in the accomplishment of departmental business strategies and plans through initiatives that attract and retain talent, develop employees and leaders and align organizational goals and objectives.
• Work closely with the internal HR team ensuring alignment between business requirements
• Provide strong customer service to all stakeholders ensuring HR continually drives value throughout the business
• Build strong partnerships with leaders across the company, acting as a trusted advisor, expert and resource for all core HR technical competencies such as time and labor laws, leaves of absence, etc.

• 5+ years of HR experience in high growth environments in the Technology sector with globally distributed workforce; at least 5 of those years are in a hands-on HR position with increasing responsibility
• Outstanding leadership capabilities, including coaching, goal setting and development
• A business acumen partnered with attention to the human element
• Possess strong foundational knowledge of applicable Costa Rica regulatory and Labor requirements
• Experience navigating employment challenges for Costa Rica workforce
• Ability to work in fast paced environment with a growth mindset and flexible approach
• Demonstrated ability to work professionally and discreetly with extremely confidential information
• Strong relationship building and interpersonal skills
• Able to effectively communicate with all levels of the organization
• Intermediate to advance knowledge of Excel highly preferred
• Able to travel up to 25% of the time

Other Job Info

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.