Technical Product Owner 3

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

• Servant Leadership: Act as a servant leader and champion of agile best practices across the teams.

• Defining the Vision:

  • Serve as the primary owner of the product backlog for 1–2 teams.
  • Contribute to the creation and evolution of the enterprise roadmap in partnership with other product owners and engineering teams.
  • Own story refinement and acceptance criteria for 1–2 teams.

• Iteration Planning: Prioritize backlog needs and balance scope, budget, and time at monthly, quarterly, and annual planning cycles.

• Driving Iteration: Lead products and projects from discovery through release, accurately assessing opportunities and risks, and influencing decisions on whether to continue or pivot based on trajectory.

• Communication:

  • Secure stakeholder buy‑in on major decisions and strategy while providing clear direction and deliverables for the engineers.
  • Define, refine, and report Key Performance Indicators that reflect team productivity, technical health, and any factors that may be impeding progress.

• Agile Excellence: Fulfill the primary product owner role in all agile ceremonies and facilitate workshops with users and agile teams to drive alignment and learning.

• Toolkit: Introduce and champion effective tools and practices; proficiency in Jira and Aha! (preferred).

• Reliability & Observability: The TPO3 is experienced in observability (metrics, logs, traces, SLIs/SLOs) and works closely with the platform team on capacity planning and incident prevention/post‑mortems to enhance reliability.

• 5+ years of experience leading platform or cloud engineers and delivering products in an Agile environment.
• Experience working with global engineering teams, especially teams co‑located across India, North America, and/or Europe.
• Proven skills in measuring software engineering key performance indicators.
• Excellent communication skills (written and verbal) for engaging engineers, stakeholders, executives, and business partners.
• High personal initiative, integrity, and leadership, with the ability to operate independently and with minimal supervision.
• Ability to lead and collaborate with distributed Cloud Operations and platform engineers, acting as both a technical and product leader.
• Experience training engineers on SDLC practices (a strong plus).
• Ability to prioritize effectively, aligning features with product vision, business goals, technology constraints, schedules, and budgets.
• Experience working with distributed teams across time zones, building strong working relationships at all levels of the organization.
• Reliability & Observability: Experience in observability (metrics, logs, traces, SLIs/SLOs) and the ability to work closely with platform teams on capacity planning and incident prevention/post‑mortems.
• Certifications (nice to have):
  • Advanced Certified Scrum Product Owner (A‑CSPO)
  • Certified Scrum Product Owner (CSPO)
  • Certified Scrum Master (CSM)

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.