Sr. Value Engineer - Agentic AI

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Summary Description

As a Senior Value Engineer for Agentic AI, you will play a strategic and highly visible role shaping how government agencies leverage AI to transform service delivery. Operating as a trusted advisor to executives and program leaders, you will lead complex discovery, architect high‑impact AI solutions, and quantify multi‑dimensional value across operations, policy, and constituent experience.

You will influence both solution strategy and product direction while mentoring peers and elevating value engineering practices across the organization.

You’ll bring deep subject matter expertise in one or more of the following verticals:

• Service Request Management

• Social/Public Benefit Programs

• Business Process Optimization and Workflow Automation

• Digital Services and Citizen Experience

Essential Function

Knowledge/Skills/Abilities

Value Engineering & Solution Strategy

· Lead executive‑level discovery to assess current state service models, statutory constraints, operational inefficiencies, and transformation opportunities.

· Architect scalable, agentic AI solutions that align with agency strategy, risk posture, and long‑term modernization goals.

· Quantify enterprise‑level impact using advanced value modeling, including cost-to-serve reduction, workflow automation ROI, programmatic outcomes, and population-level impact.

· Translate complex AI, LLM, and agentic automation capabilities into compelling, outcomes‑oriented narratives for technical, operational, and executive audiences.

· Lead cross‑functional collaboration with AI Solution Consultants on demos, solution architecture, integration strategy, and feasibility analysis.

· Serve as a senior subject matter expert on agentic AI, public sector automation, data governance, and digital government transformation.

Government Process Optimization

· Provide deep domain and process expertise to reimagine high‑volume, high‑complexity services such as permitting, licensing, benefits determination, and resident engagement.

· Facilitate alignment across diverse stakeholder groups—including legal, policy, operations, and IT—to accelerate adoption and change management.

· Advise agencies on transformation roadmaps, risk mitigation, and sustainable operating models empowered by AI.

Data-Driven Impact

· .

· Lead sophisticated data analyses to validate outcomes, model future-state scenarios, and refine solution strategies.

· Partner with customer success and account teams to identify expansion opportunities grounded in measurable value realization.

· Use data storytelling to articulate strategic insights to executive sponsors and decision-makers.

Product Development Feedback

· Act as a senior conduit between customer needs and product strategy, synthesizing multi‑agency patterns and emerging trends.

· Influence product roadmaps by identifying high-value features, industry-defining use cases, and unmet public sector requirements.

· Partner with product leadership to improve development prioritization, shorten iteration cycles, and validate early-stage concepts.

Customer Value Realization

· Provide strategic oversight to ensure value proposed in pre-sales is delivered post‑implementation through measurable outcomes and adoption.

· Collaborate with Granicus Experience Partners and delivery teams on onboarding, optimization, and success planning for high‑visibility customers.

· Support development of best practices, frameworks, and methodologies for enterprise AI value delivery.

Experience/Credentials:

Required:

·

· 8–10+ years of experience in public sector technology, consulting, value engineering, or solution engineering.

· Demonstrated success leading large, complex, or multi‑agency transformation initiatives involving AI, automation, or digital modernization.

· Deep, practical expertise in agentic AI, LLMs, business process optimization, workflow automation, and intelligent service delivery.

· Recognized subject matter expertise in one or more: permitting/licensing, social/public benefit programs, public engagement, or digital services.

· Proven ability to influence and advise executive stakeholders, including CIOs, program directors, and policy leaders.

· Advanced proficiency in PowerPoint, Excel, Visio, Mural, or similar process and workflow modeling tools.

· Strong communication and facilitation skills with the ability to lead complex conversations and drive consensus.

Preferred:

· Experience with platforms like Granicus GovService, Service Cloud, Firmstep, Civica, Liquid Logic, Capita, GovTech, Total Mobile, etc

· Familiarity with government procurement, RFPs, and implementation cycles.

· Background in change management, performance measurement, or civic innovatio

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.