Technical Director, Product Management

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus is looking for a Technical Director Product Management with deep interest in software and its ability to impact global democracy, citizen engagement, and increased government transparency. No company in the world reaches more people on behalf of public organizations as Granicus – and this individual will serve as both the internal and external evangelist for the solutions that make that happen. You possess a unique blend of business and technical savvy; a big-picture vision as well as the drive and attention to detail that transforms vision into a reality.

We’re looking for someone who realizes that success in Product Management is all about relationships. You will lead a suite of Products working closely with the Data Scientist Engineers, Designers, Data Analysts, Software Architects, and the Leadership team to define the future of Granicus Products. You are ultimately responsible for aligning the team behind the most important projects at any given time, with an eye toward driving growth in key metrics and constantly improving the user experience. Ideal candidates are extremely entrepreneurial and analytical, able to combine concrete data with solid instincts to move the product forward every day.

Lead and manage a team of technical product managers to ensure the success of products, platform services and implementation

Manage the long-term technical product vision with a focus on architecture, scalability, integrations, and technical feasibility and can translate that vision into tangible, actionable plans

Develop and execute specific product features, from ideation to implementation

Prioritize product deliverables against competing high-value features, clearly understanding trade-offs

Utilize data-driven insights to decide when, what and how to deliver appropriate product scope

Proven ability to communicate, present, and sell your ideas to senior executives

Bring a detailed eye for user experience and design to ensure features drive high adoption, amazing quality and customer enthusiasm

Facilitate ideation within a specific product area through internal brainstorming, user outreach, feedback and usage data analysis, and intimate knowledge of the competitive landscape

Establish shared vision across the company by building consensus on priorities leading to product execution and launch

Support a team of world-class engineers, product managers and designers throughout product lifecycle acting as a bridge between engineering and product strategy

Define, analyse, and report on the metrics that determine the success of feature launches or experiments

Monitor adoption, usage and revenue impact of new services and enhancements and report on release impact as necessary

Engage with customers through a variety of channels and serve as the voice of the customer internally

Engage with the internal Implementation Services teams to understand, prioritize and productize specific customer needs.

Act as a mentor and resource to other Product team members

Participate in the continuous improvement and scaling of Product Management best practices at Granicus

Demonstrated ability to build quantitative business cases and financial models

Demonstrated experience with complex, transformational roadmap initiatives

Experience delivering high-quality technology products/services in a fast-moving environment where priorities and structures shift rapidly

Success working in an agile environment

High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product

Excellent organizational and quantitative analytical skills

Technical depth that enables you to understand and earn the respect of the engineers you work with

Ability to break the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible

Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements

Demonstrated success in working with cross-functional teams

Excellent communication skills regardless of the audience — software engineers, product designers, business stakeholders, users, etc.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.