Technical Writer

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

• Edit, format, publish, and share internal and external release notes for multiple products.
• Rewrite and re-format product, engineering, marketing, and training/implementation communications and documentation for utilization on the support portal.
• Follow set style guide and processes and work collaboratively for ongoing improvement and adaptation.
• Use logic and general software understanding to strategically ensure accuracy and effective communication approaches.
• Assist in the work and planning related to documentation migration projects from external CMSs into Granicus’ Salesforce Knowledge Base.
• Share the product team's customer communications with other internal teams as instructed and as needed.
• Work closely with multiple teams to increase and enable consistency and clarity of customer communications.
• Monitor and document the organization, usage, review, and updating of the support portal content.
• Work with AI tools and other teams to review and update the Knowledge Base.
• Edit and review other writers' work as requested.
• Track, collect, and compile product documentation data for statistical analysis and reports.
• Attend meetings with other departments to learn about projects and requirements.
• Use provided tools to follow established SOPs: 

• 1. Jira tickets to track work and manage tasks
  2. Salesforce Knowledge Base for document creation and web display
  3. Confluence for internal documentation
  4. Wistia for video management
  5. Miro for planning and sharing the grouping and hierarchy of portal documentation
  6. Adobe and Word for editing attachments
  7. AI - Forethought and ChatGPT

• A degree in technical writing or 2+ years of directly related experience
• The ability to communicate well with team members and people and teams from various backgrounds and with different working styles  
• Experience with documentation management
• Experience with writing to audiences with different needs and levels of understanding
• You are detail-oriented, with excellent problem-solving skills
• You have effective project and task management skills, including challenging the status quo and identifying needs to re-assess existing approaches/processes
• You are adaptable, enjoy working in a fast-paced dynamic environment, and have comfort with multi-tasking
• You demonstrate an ability to meet tight deadlines without compromising accuracy
• Skills in utilizing the provided tools are a plus

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.