Quality Engineer 4

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Granicus Senior Quality Engineer contributes to the overall quality of multiple software platforms, executing on quality initiatives throughout the entire testing lifecycle. Responsibilities include test case creation, manual testing, defect analysis, status reporting, and generating metrics as required. Experience with web & API automated testing is mandatory. Must possess excellent people-skills and be comfortable mentoring others.

 

Granicus releases new features and functionality frequently, and the QE team is on the cutting edge of everything we do. In this role you and your team become key product experts and drive how new features are implemented.

• Design, develop, and execute manual and automated test cases for new product development and enhancements.
• Architect and maintain robust automation frameworks, ensuring scalability and reliability.
• Mentor junior Quality Engineers, fostering best practices and continuous improvement.
• Integrate automation suites with CI/CD pipelines to enable continuous testing and deployment.
• Perform API testing and automation for RESTful services.
• Utilize tools such as Selenium, Cypress, CodeceptJS, and programming languages like Java or JavaScript.
• Apply SQL for data validation and backend testing.
• Conduct risk-based testing, identifying and mitigating potential issues to ensure stable releases.
• Debug, triage, and escalate failures as necessary.
• Ensure all quality criteria are met prior to product release.

• Bachelor’s degree in Computer Science/Information Technology or related field; or software test related experience/knowledge
• 9-12 years of software testing experience in a professional software development environment
•  6+ years of automation testing
• Experience with exploratory/edge/corner testing techniques and risk-based testing
• Strong attention to detail
• Ability to multitask, prioritize, and quickly adjust in a rapidly changing environment.
• Experience in Agile development environments.
• Prior experience testing AI-driven products such as chatbots, agentic systems, and analytics dashboards.
• Strong automation skills with ability to leverage AI tools (e.g., GitHub Copilot, Cursor) for test case generation and optimization.
• Hands-on experience using AI-powered coding assistants to design and implement automated test frameworks.
• Ability to leverage AI tools for generating, optimizing, and maintaining test cases across web and API layers.
• Experience integrating AI-assisted automation scripts into CI/CD pipelines for continuous testing and deployment.
• Proven track record of improving test coverage and reducing script development time using AI-driven solutions.
• Proficiency in cross-browser testing.
• Familiarity with performance, load, and stress testing.
• Background in SaaS environments.
• Knowledge of AWS or Azure cloud platforms.
• Ability to maintain traceability across requirements and test cases.
• Excellent communication and leadership skills to guide and support team members.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a India-based team member:

Flexibility & Balance

• Paid Time Off– Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private healthcare benefits - Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  
• Fitness Reimbursement & Cycle Program – Stay active, your way.
  
• Critical Illness and Life Insurance Benefits

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Pension plan with employer contributions

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.