Manager, Site Reliability Engineering

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Essential Function

 

On-call Production Support: Manage a team of engineers to provide production support on a shift according to the team on-call roster.

 

Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface.  

 

Work on SREs backlog items.  

 

Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability.

 

Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.

 

Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence.

 

System Improvements: Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance.

 

Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes.

 

Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team.

 

Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth.

 

Security: Implement and adhere to security best practices to protect our systems and data.

 

AI enabled Focus:

• Drive AI and ML adoption in operational workflows (e.g., predictive monitoring, incident pattern analysis etc.,) to improve uptime and automate repetitive tasks.
• Execute AI-driven observability strategy using tools like AIOps platforms for intelligent alerting and root cause analysis.
• Maintain SLOs/SLAs leveraging AI-generated insights to prioritize engineering work that improves reliability and customer experience
• Collaborate with Engineering, Security, and Product teams to embed AI-enabled automation in deployment pipelines, change management etc.,.

 

Education 

• Bachelor’s or master’s degree in computer science, Information Systems, or related field. 

Experience 

• 10+ years in IT operations, with 5+ years in cloud infrastructure and operations leadership. 
• Proven experience working in global teams and managing high-severity incidents in large-scale environments. 

Skills 

• Deep expertise in cloud operations, incident response, and service reliability. 
• Strong knowledge of ITIL, SRE, and DevOps practices. 
• Proficiency in operational analytics and observability tools. 
• Excellent leadership, communication, and cross-functional collaboration skills. 
• Strong presentation skills, including experience presenting to large global audiences. 

Certifications (Preferred) 

• AWS Certified DevOps Engineer – Professional 
• Azure Administrator Associate
• ITIL Foundation or Practitioner 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a India-based team member:

Flexibility & Balance

• Paid Time Off– Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private healthcare benefits - Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  
• Fitness Reimbursement & Cycle Program – Stay active, your way.
  
• Critical Illness and Life Insurance Benefits

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Pension plan with employer contributions

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.