Manager, Data & Insights

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

 

At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to improve efficiency for internal and external operations, digital service delivery, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.

The Granicus Experience Group (GXG) is Granicus’ experience design agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

A successful Manager, Data & Insights, has proven experience in leading a successful team of digital marketing analysts, data scientists and business intelligence analysts, including capabilities development, business operations leadership and personnel direction. In this role, you will lead teams and individual contributors to develop Data & Insights practice standards, expand our business capabilities and offerings, and mature our operations to scale. You will also lead cross-functional teams to best serve Granicus customers.

Strong candidates will have a proven track record of connecting and translating customer needs into reporting or data solution requirements, developing comprehensive customer experience insights and reporting, and conveying actionable insights and optimization recommendations in a cohesive, customer-friendly manner. Candidates should have experience leading teams in analyzing multi-channel outreach and segment behavior. Top candidates will have strong experience in building actionable, client-facing dashboards incorporating multiple data sources.

Candidates must have a desire to lead a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients.

 

Who We Are:

· Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.

· Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.

· Digital content creators, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.

· Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.

 

How We Show Up to Work:

· Demonstrate a polished, professional relationship with colleagues and customers.

· Assume positive intent.

· Be collaborative. Create space for and be open to different expertise and experiences.

· Be dependable and reliable for our customers and our colleagues.

· Be organized and manage your own workload.

· Be proactive. Be willing to jump in, not wait to be told.

· Be willing to try something new, not dependent on documented examples.

· Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.

· Be open to feedback. Listen with the same passion with which you want to be heard.

· Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

Lead analysts and data scientists to design and deliver meaningful insights, reporting and dashboarding for our GXC and GXG customers.

· Serve as a customer-facing leader in how data drives a more efficient or improved digital service delivery.

· Lead delivery on sophisticated analytics platform dashboard solutions for Federal, State and Local government clients on their email/SMS sending, websites, surveys, etc., ensuring delivery is meeting client goals and Granicus strategic goals

· Oversee Data & Insights reporting and data work on Federal, State and Local clients

· Contribute to solution development for dashboard solutions, including seller enablement, technical support, demo creation, pitches, pre-sales etc.

· Develop the Data & Insights practice services, solutions, client approach and processes

· Oversee all aspects of customer-facing data or reporting needs for GXC and GXG.

· Key leader on cross-functional efforts, including with product, engineering, data science, implementation and other technical teams across Granicus, influencing the strategic direction of the solution, aligned to Granicus goals.

· Guide individual contributors in career pathing through monitoring and evaluation of performance, demonstration of initiative, and company growth

· Collaborate with GXG, GXC, and Product leadership to shape development of new services based on customer demand and insight

· Develop, grow and manage strategic customer relationships

· Support GXG team members and other department resources to manage the scope, timeline, and delivery of data-driven deliverables.

· Represent Granicus in speaking roles, panel participation, and internal or external engagements

· Ensure appropriate utilization metrics for the Data & Insights team members according to guidance from operations and leadership to maximize profitability.

· Monitor, manage, and ensure the team successfully attains key performance metrics, including Utilization, Project Profitability, Resource Forecasting, Revenue Recognition, Revenue Forecasting, and Project Health.

· Expert of leveraging data from digital communications tools and identifying the key metrics that matter, including gleaning insights from across the Granicus family of products of email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing

· Expert in leading teams in the data collection, organization, analysis and visualization through QuickSight, Tableau, Power BI, or other data visualization tools.

· Experience and/or enthusiasm for working with government

· Appreciate data and enjoy telling stories with data

· Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get work done

· Ability to act as a trusted, strategic adviser to top professionals; experienced in collaborating with and managing expectations of senior business leaders

· Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues, C-suite and executive or strategic customers

· Passion for public service, citizen engagement and communication

· Ability to create and thrive in a lean, self-propelling, proactive environment

· Commitment to diversity of thought and consideration of different ideas

· Prior to the shutdown for the Covid-19 pandemic, GXG staff were expected to be available for on-site customer meetings with our federal, state and local customers. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to evolve, GXG team members may once again be expected to be available for in-person customer meetings.

Experience/Credentials:

· 7+ years of experience in digital marketing analysis preferably in a digital/social agency serving government or at a government agency

· 2+ years of experience in leading teams to ensure quality assurance and execution against strategic direction of project deliverables including data configuration and management, link tracking strategies, custom dashboards, ongoing reporting, and presentations for customers.

 

Other Job Info:

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

 

This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects

 

Prior to the shutdown for the Covid-19 pandemic, GXG staff were expected to be available for on-site customer meetings with our federal, state and local customers. This included travel in some instances. As our customers' expectations and responses to the pandemic continue to evolve, GXG team members may once again be expected to be available for in-person customer meetings.

 

Security Requirement

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

EEO Statement:

· We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a Costa Rica-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family

• Paid Parental Leave - For both birthing and non-birthing parents.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.