Sitemap Analyst

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Summary Description 

​​The Sitemap Analyst is a unique position focused on architecting website structure and strategy based upon best practices, data analysis, marketing strategy, and client objectives. This role researches and develops materials for presentations, website sitemaps, and site transitions for Granicus clients. The Sitemap Analyst provides the research needed for sitemap recommendations that improve discoverability, searchability, traffic and usability and improve performance. They own the Sitemap deliverable for a Website project, perform the client-facing presentations, manage client feedback and revision cycles, resulting in the finalized Sitemap. 

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Essential Function 

Knowledge/Skills/Abilities 

• ​​Effectively communicates with internal staff and clients 

• ​Develops sitemaps using best practices 

• ​Conducting in-depth research to better understand our clients’ competition and constituents to better serve the sitemap creation process. 

• ​Drives sitemap development process, including research, recommendations, and revision 

• ​Understands business objectives and target audiences 

• ​Supports the completion of ad hoc tasks and special projects as needed 

• ​Collaborates with Project Managers and Creative Services team to properly document and incorporate site requirements 

• ​Represents Granicus positively and maintains a high level of client satisfaction 

• ​Maintains up-to-date knowledge of new technologies and practices in information architecture, sitemap development, user experience, and search engine optimization (”SEO”) 

• ​Analyzes and utilizes web analytics to improve the sitemap creation process 

• ​Completes assignments on time and under budget  

• ​Ability and desire to present to large groups of clients and share your expertise. 

• ​Overseeing sitemap deliverables, including timelines and scheduling.​ 

 

Experience/Credentials: 

• ​​Fluent in English (written and spoken) with the ability to communicate complex ideas clearly and professionally to U.S.-based majority of our global clientele. 

• ​Multiple language proficiency is beneficial in this role to support global clientele and multi-language websites.  

• ​Demonstrated ability to analyze and interpret English-language content for SEO and UX purposes. 

• ​Experience conducting keyword research and content analysis in English to support website strategy and sitemap development. 

• ​Familiarity with U.S. digital marketing trends, especially in the tourism and destination marketing sectors, is highly desirable. 

• ​Ability to tailor website structure and content strategy to meet the expectations of U.S. audiences and stakeholders. 

• ​Professional experience in search engine optimization and web design. Areas of study such as library sciences and information architecture also apply strongly to this role. 

• ​Ability to work on multiple projects in a deadline-driven environment without degradation of quality 

• ​Ability to learn abstract and complex SEO concepts quickly 

• ​Conversant with basic website planning documentation such as wireframes, sitemaps, and user flow diagrams. UX skills are not required but are a plus. 

• ​You are adaptable and enjoy working in a fast-paced dynamic environment  

• ​You demonstrate an ability to meet deadlines without compromising accuracy  

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Security Requirement: 

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a Costa Rica-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family

• Paid Parental Leave - For both birthing and non-birthing parents.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.