Streaming Video Producer, Technical Director

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus' Swagit Productions team is hiring a Video Producer for our remote team in Costa Rica. The video producer's primary responsibility is to ensure the production of high-quality video content for Public Sector customers.

In addition to core responsibilities related to video direction, candidates will be expected to take on additional duties as required by the business. These may include indexing content, conducting quality assurance checks, and supporting operational needs as they arise. Shifts may vary during the week.

Please note that you must be fully bilingual (English and Spanish) to be considered for this role, and all resume submissions must be in English. Additionally, you must reside in Costa Rica to be eligible for this position. Candidates living in other countries cannot be considered at this time.

 

This role requires employees to be able to work in shifts. The following shifts are available between 12:00 pm to 9:00 pm or 1:00 pm to 10:00 pm (M-TH) Costa Rica time (MST).

• Remotely direct Public Sector meetings as scheduled.
• Collaborate with cross-functional teams to ensure cohesive and efficient delivery of meetings.
• Ensure that video meets Granicus standards and delivers high-quality work to customers.
• Work under tight deadlines to meet customer compliance laws while maintaining attention to detail, ensuring timely delivery of captions.
• Responsible for reporting on trends and KPIs to leadership.

 

• Ability to maintain a calm demeanor in a fast-moving environment
• Strong time management skills, the ability to effectively prioritize tasks in line with business requirements and deadlines while working remotely.
• Experience with Google Docs and Microsoft Office Suite.
• Experience with video direction or production
• Experience working in a remote environment and the ability to maintain effective communication with team members across various time zones.
• Access to a quiet and professional environment for focused transcription work, free of background noise and distractions.
• Comfortable using digital communication tools to collaborate with teams and customers.
• Familiar with remote work tools such as cloud storage and virtual meeting software.
• Flexible working hours

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a Costa Rica-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family

• Paid Parental Leave - For both birthing and non-birthing parents.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.