Systems Engineer II - Windows

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The Company 
Serving the People Who Serve the People 
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 
Want to know more? See more of what we do here.  

• Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks
• Identify and fix problem areas in Windows servers that run Granicus products
• Execute quality changes and perform code and change request reviews
• As part of an on-call team, triage and troubleshoot efficiently and effectively during production incidents
• Ensure system resources and assets are logged and monitored along with appropriate actions for events
• Analyze log files and other infrastructure data using available tools
• Develop documentation to empower other team members and accurately represent projects and procedures
• Plan for and install new software/firmware releases and hardware/software upgrades to meet security and supportability requirements

• You have 3+ years of experience supporting Windows servers in a data center or cloud environment
• You have experience with MS Active Directory configuration and management
• You have specific technical experience with:
• regular patching of infrastructure hardware and software systems
• certificates and certificate management
• Scripting / automation (e.g., Bash, Python, Ansible, Terraform, Git, PowerShell)
• Linux or any other  Patching experience is a huge plus
• You have an understanding of security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP
• You have worked in a large enterprise environment, providing Windows support
• You are passionate about technology and keep abreast of technical developments in your field
• You have the ability to adapt to a changing environment
• Specific System|Network Experience:
• The ideal candidate has some level of experience with the following infrastructure|network technologies (bonus if your experience matches the specific products at Granicus in parenthesis):
• Windows Server OS
• Windows Active Directory 
• System monitoring tools (LogicMonitor, LogRhythm, Elastic)
• DNS and IP Management (Infoblox)
• Cloud computing (AWS, Azure)

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a India-based team member:

Flexibility & Balance

• Paid Time Off– Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private healthcare benefits - Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  
• Fitness Reimbursement & Cycle Program – Stay active, your way.
  
• Critical Illness and Life Insurance Benefits

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Pension plan with employer contributions

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.