Technical Product Manager (Operations Cloud)

Granicus is looking for a skilled Technical Product Manager with deep expertise in platform technology to join our Operations Cloud product team. The desired candidate should be passionate about our platform’s ability to impact government efficiency, promote citizen engagement, and increase transparency.
Granicus has agenda, video, and records request management product offerings, united in our Operations Cloud solution set, that tailor to the unique needs of our government customers. The software that we provide is used to automate processes, provide transparency, and increase accountability. Our customers depend on our platform to provide a highly reliable and high-quality experience to their stakeholders. 
We’re looking for someone with experience designing and supporting software platform, who has a collaborative approach to work, and has both business and technical expertise. You will work closely with cross-functional stakeholders to align around a vision for the Operations Cloud components of the Granicus platform.

• Collaborate closely with teams across the business including engineering, implementation, support, customer success, UI/UX, and product to provide expert guidance.
• Maintain multiple critical software solutions.
• Drive technology choices, implement new features, and influence the platform direction. 
• Support product consolidation strategy and a unified platform direction.
• Collaborate with product teams to prepare project specifications and define the roadmap.
• Build high-performance, stable, scalable systems.
• Lead high-level architecture discussions and planning sessions.
• Define, analyze, and report on various metrics that determine the success of the Operations Cloud solutions.
• Monitor adoption, usage, and profitability impact of the Operations Cloud solutions and make recommendations to drive each of these levers.

• 5+ years in a product management or product engineering role
• Success working in an agile environment
• High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product
• Excellent organizational, quantitative analytical, and project management skills
• Experience delivery high-quality technology products and services in a fast-moving environment where priorities shift rapidly
• Demonstrated success in working with cross-functional teams
• Excellent communication skills regardless of the audience
• Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible
• Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements
• Define, analyze, and report on various product metrics from usage to profitability
• Monitor adoption, usage, and revenue impact of new services and features 
• Experience working in Salesforce, JIRA, and Aha! Is desirable
• Experience with government or government technology is preferred

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a India-based team member:

Flexibility & Balance

• Paid Time Off– Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private healthcare benefits - Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  
• Fitness Reimbursement & Cycle Program – Stay active, your way.
  
• Critical Illness and Life Insurance Benefits

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Pension plan with employer contributions

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.