Senior Director, Cloud Operations (SRE, SDM)

The Senior Director of Cloud Operations is responsible for the operational integrity, performance, and reliability of enterprise cloud environments. This role leads a global, data-driven operations team with a strong emphasis on incident management, service continuity, and continuous improvement. This role reports directly to the Vice President of Cloud.  

This position will be responsible for leading a global team of cloud engineers, SRE practice, service management tools and operations using a metrics-first approach. 

• Cloud Infrastructure Operations 
• Oversee the daily operations of cloud platforms (AWS, Azure, GCP), ensuring high availability and performance across global regions. 
• Lead the development and execution of operational runbooks, SOPs, and escalation paths. 
• Incident Management & Response 
• Own the end-to-end incident management lifecycle: detection, triage, escalation, resolution, and post-incident review. 
• Lead a global incident response team with 24/7 coverage, ensuring seamless handoffs across time zones. 
• Implement real-time monitoring, alerting, and automated remediation to reduce MTTD and MTTR. 
• Use data analytics to identify incident trends, recurring issues, and systemic risks. 
• Conduct blameless postmortems and ensure corrective actions are prioritized and tracked to closure. 
• Data-Driven Operational Leadership 
• Build and lead a global team of cloud engineers, SREs, and operations analysts using a metrics-first approach. 
• Define and track operational KPIs (e.g., uptime, incident frequency, resolution time, change success rate) to drive accountability and performance. 
• Leverage dashboards and analytics platforms (e.g., Datadog, Grafana, Splunk, ServiceNow) to provide real-time visibility into system health and team performance. 
• Use data to inform staffing models, on-call rotations, and workload balancing across regions. 
• Foster a culture of continuous improvement through data-backed retrospectives and operational reviews. 
• AI enabled Focus
• Drive AI and ML adoption in operational workflows (e.g., predictive monitoring, incident pattern analysis etc.,) to improve uptime and automate repetitive tasks.
• Define and execute AI-driven observability strategy using tools like AIOps platforms for intelligent alerting and root cause analysis.
• Collaborate with Engineering, Security, and Product teams to embed AI-enabled automation in deployment pipelines, change management etc.,.
• Establish and maintain SLOs/SLAs leveraging AI-generated insights to prioritize engineering work that improves reliability and customer experience.
• Oversee incident management, post-mortems, and continuous improvement, incorporating AI tools for impact analysis and knowledge retention.
• Operational Governance 
• Define and enforce SLAs, SLOs, and operational KPIs. 
• Ensure compliance with security, regulatory, and audit requirements. 
• Manage change control, configuration management, and release processes to minimize operational risk. 
• Cost & Vendor Management 
• Monitor and optimize cloud spend through cost governance and usage analysis. 
• Manage vendor relationships, contracts, and service-level agreements. 
• Collaboration & Communication 
• Partner with engineering, security, and business teams to align operations with product and service goals. 
• Provide regular reporting and updates to executive leadership on operational health, risks, and incident trends. 

• Education 
• Bachelor’s or master’s degree in computer science, Information Systems, or related field. 
• Experience 
• 14+ years in IT operations, with 7+ years in cloud infrastructure and operations leadership. 
• Proven experience leading global teams and managing high-severity incidents in large-scale environments. 
• Skills 
• Deep expertise in cloud operations, incident response, and service reliability. 
• Strong knowledge of ITIL, SRE, and DevOps practices. 
• Proficiency in operational analytics and observability tools. 
• Excellent leadership, communication, and cross-functional collaboration skills. 
• Strong presentation skills, including experience presenting to large global audiences. 
• Certifications (Preferred) 
• AWS Certified DevOps Engineer – Professional 
• Azure Administrator Associate 
• ITIL Foundation or Practitioner 

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a India-based team member:

Flexibility & Balance

• Paid Time Off– Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private healthcare benefits - Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  
• Fitness Reimbursement & Cycle Program – Stay active, your way.
  
• Critical Illness and Life Insurance Benefits

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Pension plan with employer contributions

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.