SEO Analyst (Costa Rica)

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The SEO Analyst is a customer-facing role that focuses on providing expertise and strategic consulting to Simpleview’s search engine optimization (SEO) clients. They focus on growing traffic and conversions through SEO and conversion rate optimization (CRO), strong content recommendations that are implemented by our team of writers, and site navigation, but may also occasionally provide guidance in paid media and other digital marketing campaigns.
SEO Analysts support their clients by understanding their digital marketing objectives, conducting research and analysis, monitoring performance and providing recommendations to improve website traffic and meet client goals. The SEO Analyst accurately understands the client’s goals and objectives and effectively communicates that information to others within the organization.

This full time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be elegible for consideration.

• Account Management and Customer Service
• Manages SEO, CRO, and content services for all assigned accounts, to include meeting all service level agreements.
• Conducts phone and face-to-face consultation, reporting, and training with clients. Delivers presentations.
• Educates clients about SEO and CRO, and content including best practices. Provides recommendations for better results.
• Manages client communications and scope changes during project execution. Provides professional feedback and guidance when unreasonable demands are made.
• Reviews and responds to clients without delay and with complete answers.
• Assists customers with technical implementations.
• Creates and maintains positive client relationships and high level of client satisfaction.
• Identifies and communicates upsell and cross-sell opportunities.
• SEO Research and Analysis
• Conducts thorough on-page optimization and site health checks.
• Analyzes data trends and organic performance, develops strategic SEO plans and conducts SEO activities to attain high visibility on search engines.
• Implements creative ways to improve organic results and works closely in a consultative role with the clients and SEO team.
• Explains SEO performance issues to clients in ways that are clear, understandable, and valuable.
• Report Creation and Presentation:
• Utilizes Google Analytics, Search Console, SEMRush, and other platforms to review SEO performance and provide descriptive, predictive and prescriptive analyses.
• Provides complete and correct monthly and quarterly reports by the 10th business day of the following month. Ensures delivery of all reports at least 48 hours prior to client call.
• Conveys analysis and recommendations in the report that are useful and unique to the client.
• Ticket Completion
• Properly executes and produces all contracted items within an SEO project’s stated scope of work.
• Thoroughly reads, understands, and completes assigned tickets quickly without compromising quality.
• Creates and submits detailed tickets to SEO Specialists, developers or other departments for support when necessary.
• Reviews tickets when complete and checks for accuracy before closing the ticket.
• Self-manages ticket queue and assigns tickets as necessary for issues that arise, including new page optimizations.
• Develops and executes annual SEO Account Plan items on time and paces accounts appropriately.
• Conversion Rate Optimization
• Ideates and executes data-driven A/B tests and optimization strategies for client websites.
• Utilizes Growthbook, Google Analytics, and Google BigQuery for reporting. Analyzes test results and data to make informed decisions to meet client website goals.
• Works with client to implement winning strategies across client’s website.
• Content Recommendations
• Hosts an initial onboarding call to include a member of Simpleview’s content team to present the offering and answer any questions prior to recommendations being implemented.
• Communicates with clients to understand their highest needs and goals to develop content recommendations to publish live on the site.
• Conducts thorough keyword research to ideate, present, and ticket out content according to engagement level.
• Plans, presents, and tickets out content recommendations within the confines of engagement deliverables.
• Technical SEO
• Applies common SEO tools with confidence, including Google Analytics, Google Tag Manager, Google Keyword Planner, Google Search Console, SEMrush and Growthbook to assess SEO performance.
• Assists with the creation and implementation of meta, H1s, and on-page optimizations.
• Reviews tickets including site health scans and takes appropriate action for internal or external communication. Items include broken links, duplicate content, and crawl errors, among others.
• Professional Knowledge
• Displays up-to-date knowledge of SEO and digital marketing techniques, trends, and developments.

• Demonstrates a strong background with Google Analytics and other digital SEO tools like Google Search Console, SEMRush, Mouseflow, Screaming Frog and MOZ, among others.
• Develops and executes search engine optimization initiatives to drive incremental search traffic.
• Exercises critical thinking to conduct thorough analysis that results in actionable insights.
• Is passionate about SEO and remains knowledgeable about trends and best practices.
• Communicates clearly, effectively and persuasively in both written and verbal forms.
• Exercises good judgment to take smart action and solve problems, does not require constant oversight, does more than the bare minimum and performs under pressure.
• Maintains high standards and provides work that is professionally composed and free of error.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a Costa Rica-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family

• Paid Parental Leave - For both birthing and non-birthing parents.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.