Benefits Specialist - LAC

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.Granicus is looking for an enthusiastic and organized Benefits Specialist to oversee the day-to-day employee benefit operations for Granicus’s benefits packages.  This individual will be an integral part of our global benefits team to ensure our plans run smoothly. Responsibilities include: handling the benefit enrollment , orientation processes and employee inquiries. The ideal candidate is thorough and detail-oriented and has experience assisting employees with benefit enrollment at all stages of the employee life cycle. #PuertoRicoCostaRica

• Understands the confidential nature of HR data and adheres to all Granicus policies related to confidentiality and security of personal information in all communications and transactions. 
• Provides exemplary customer service through effective, proactive interaction and the appropriate and timely escalation of issues to the Benefits Analyst or HR Management as needed. 
• Manages the Benefits inbox, responding to basic inquiries and escalating complex issues to the Benefits Analyst, insurance providers, or broker. 
• Leads benefit orientation presentations for new hire groups and ad hoc throughout the year. 
• Assists in developing and distributing benefits communications such as FAQs, intranet updates, and newsletters to enhance employee understanding and engagement. 
• Assists employees with the benefit enrollment process and oversees COBRA administration; translates insurance-related jargon into commonly known terms for clarification purposes. 
• Employs a methodical approach to reviewing and processing benefit elections throughout the employee life cycle, including at hire and termination, and in the event of qualifying life events. 
• Reconcile benefit billings on a monthly basis for all benefit vendors and compares changes against recent enrollment activity. 
• Troubleshoots fundamental benefits application issues by diagnosing causes, identifying solutions, and coordinating corrective actions and/or escalation as necessary. 
• Follows defined escalation protocols for resolving complex benefits issues, ensuring timely communication with internal stakeholders and external vendors. 
• On an annual basis, partners with the Benefits Analyst to manage open enrollment and other high-volume, high-impact enrollment events such as mergers or acquisitions. 
• Supports the Benefits Analyst during implementation of new benefit programs, initiatives, and vendor renewals. 
• Partners with the Benefits Analyst during routine and ad hoc audits of benefit enrollment/termination, billing/funding, and COBRA administration to ensure continued accuracy. 
• Supports Global benefits initiatives, projects, and member education.  
• Supports the LOA process including disability benefits claims and processes.  
• Tracks and reports key performance indicators (KPIs) such as enrollment accuracy, response time to employee inquiries, and audit readiness to support continuous improvement. 
• Collaborates with Payroll, Finance, and Legal teams to ensure accurate deductions, funding and compliance with regulatory requirements.  

• Proficiency in MS Office is required 
• Basic understanding of benefit eligibility and enrollment requirements 
• Working knowledge of key regulations such as ERISA, HIPAA, ACA and COBRA to ensure compliance in all benefits-related processes. 
• Familiar with the federal and state laws regarding benefits and employment 
• Communicate effectively, both orally and in writing, with individuals at all levels within the organization 
• Demonstrated ability to manage multiple tasks requiring methodical and meticulous attention-to-detail 
• Initiative to improve processes in a fast-paced work environment 
• Previous experience with benefits administration platforms, insurance carrier portals and UKG (formerly UltiPro) is preferred

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a Costa Rica-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family

• Paid Parental Leave - For both birthing and non-birthing parents.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.