Salesforce Administrator

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The Company 
Serving the People Who Serve the People 
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

• We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly ramp up and support the team and users both on projects and in a help desk capacity. The Salesforce Administrator should be comfortable with and follow change management and governance practices on all Granicus projects and tickets. 

• Location: India - Remote 
• Shift: 1:00 PM – 10:00 PM IST (flexibility required) 

• We are seeking a Salesforce Administrator with 3–4 years of hands-on experience in Sales Cloud and Service Cloud, with strong expertise in Flows, Omnichannel, Service Cloud Voice (AWS) and routing mechanisms. 
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• This role is critical to supporting our entire Sales & Service operations, where day-to-day requests such as case routing issues, routing enhancements and Service Cloud configurations are part of the job. The ideal candidate will have a ready-to-learn attitude, be familiar with AI-driven Salesforce use cases and thrive in a fast-paced support environment. 
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• Manage Salesforce users, licenses, roles, profiles, permissions, groups, sharing rules, and OWD. 
• Configure Salesforce (Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, dashboards, reports, actions, custom settings, mobile admin). 
• Special focus on Service Cloud: 
• Build and optimize Flows for automation and routing. 
• Configure and maintain Omnichannel routing. 
• Support and enhance Service Cloud Voice with AWS. 
• Troubleshoot and optimize routing mechanisms to ensure smooth case distribution. 
• Translate business requirements into best-practice, scalable Salesforce solutions with a strong focus on user experience and service efficiency. 
• Identify unused or underutilized Salesforce features to drive adoption. 
• Proactively perform system maintenance (Security Reviews, Release Updates, Health Check, Optimizer). 
• Provide day-to-day support for Salesforce Service operations (case routing issues, user queries, troubleshooting). 
• Maintain technical documentation and process flows. 
• Collaborate with stakeholders to define and deliver the Salesforce platform roadmap. 
• Support integrations with tools such as Conga, Boomi*, NetSuite, Wrike*, Gong/Chorus, Highspot, Salesloft/Outreach, call center solutions, Jira, zAgile. 
• Explore and support AI-driven Salesforce features and use cases (e.g., case classification, chatbots, recommendations). 

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a India-based team member:

Flexibility & Balance

• Paid Time Off– Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private healthcare benefits - Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  
• Fitness Reimbursement & Cycle Program – Stay active, your way.
  
• Critical Illness and Life Insurance Benefits

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Pension plan with employer contributions

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.