Delivery Coordinator

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Delivery Coordinator is responsible for improving implementation delivery predictability, operational visibility, and cross-functional coordination across the Permitting, Compliance, and Licensing (PCL) implementation portfolio. Acting as a central point of coordination between Project Managers and Technical Implementation Consultants, the Delivery Coordinator proactively manages milestone tracking, implementation timelines, risk identification, and escalation processes to ensure projects progress efficiently and stakeholders remain aligned. This role contributes directly to improving customer experience by reducing surprise delays, increasing transparency around implementation health, and ensuring risks, dependencies, and delivery impacts are communicated clearly and early throughout the implementation lifecycle.

In addition to supporting active customer implementations, the Delivery Coordinator is responsible for maintaining and improving operational delivery processes, reporting, dashboards, and implementation tracking methodologies. Strong Delivery Coordinator candidates possess a combination of project coordination experience, operational discipline, and strong communication skills. Successful candidates will demonstrate the ability to manage competing priorities across multiple concurrent projects, facilitate collaboration between technical and non-technical stakeholders, and proactively drive accountability around timelines, risks, and execution. Ideal candidates are highly organized, process-oriented, with a bent towards curiosity and investigation, and comfortable operating in fast-paced environments where priorities and implementation needs may evolve dynamically.

• Coordinate and maintain implementation milestone schedules, delivery trackers, and project documentation across active PCL implementations
• Develop expertise with the build process to investigate and confirm status, progress, and risks
• Ensure Technical Implementation Consultants are providing all information related to build status, progress, risks, and blockers
• Facilitate alignment and communication between Project Managers, Technical Implementation Consultants, and cross-functional stakeholders
• Monitor and ensure implementation progress, dependencies, and action items to ensure accurate and timely execution
• Identify operational bottlenecks, implementation risks, and process gaps, escalating issues as needed
• Maintain dashboards, reporting tools, operational metrics, and delay tracking documentation
• Support implementation planning, readiness activities, and delivery forecasting efforts across concurrent projects
• Assist in developing and improving implementation processes, workflows, operational standards, and reporting methodologies
• Coordinate recurring status meetings, follow-up actions, and stakeholder communications as needed
• Demonstrate strong organizational, analytical, and problem-solving skills while managing multiple competing priorities
• Utilize project management, reporting, and collaboration tools such as Wrike, Jira, Excel, or similar platforms to support implementation operations

• Strong knowledge of software development, delivery operations, Agile methodologies, and cross-functional project coordination within SaaS or technical environments
• Strong organizational, time management, and prioritization skills with the ability to manage multiple concurrent implementation efforts and shifting priorities
• Strong written and verbal communication skills with the ability to communicate effectively with technical teams, Project Managers, leadership, and customer-facing stakeholders
• Ability to proactively identify, assess, communicate, and escalate implementation risks, blockers, dependencies, and timeline impacts before they affect delivery commitments
• Strong analytical and problem-solving abilities with the capability to identify delivery trends, operational gaps, recurring delays, and process improvement opportunities
• Ability to maintain accurate project tracking, milestone reporting, dashboards, delivery documentation, and operational records with strong attention to detail
• Ability to facilitate collaboration, accountability, and alignment across Development, Project Management, Product, Support, and other cross-functional teams
• Proficiency with project management, reporting, and collaboration tools such as Wrike, Jira, Asana, spreadsheets, and dashboard/reporting platforms
• Ability to operate effectively in fast-paced, dynamic implementation environments while maintaining composure, operational rigor, and adaptability under pressure
• Ability to support continuous improvement initiatives by developing scalable processes, improving delivery visibility, and increasing implementation predictability and stakeholder transparency
• Ability to work both independently and as a member of cross-functional teams
• BA/BS degree or equivalent
• Excellent communication skills with a commitment to communicate proactively
• Demonstrate and ensure timely and thorough communication of strategy, status, and results
• Ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• Advanced problem-solving and critical thinking skills
• Relentless commitment to prioritizing the most valuable work first
• Track record of functioning well in a fast-paced, dynamic environment with competing demands
• Experience in a technical role helpful, but not required

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.