DevOps Engineer 1

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The DevOps Engineer I is an entry-level engineering position responsible for supporting automation, deployment, monitoring, and operational reliability across cloud and hosted application environments. This role partners with software engineering, site reliability, and infrastructure teams to support continuous integration and continuous delivery processes, infrastructure automation, and platform operations.

The successful candidate will demonstrate foundational knowledge of DevOps practices, cloud infrastructure, systems administration, and automation and the ability to work effectively in a collaborative engineering environment. This position is intended for early-career professionals developing technical capability in infrastructure, CI/CD, cloud platforms, containerization, and operational support, and passionate about driving platform reliability and efficiency by applying AI across CI/CD, observability, incident response, and infrastructure operations. The engineer will also help adopt AI-assisted operations by using intelligent tooling to improve triage, diagnostics, and repeatability, while contributing to the development and use of MCP (Model Context Protocol) tools and AIOps practices.

Support software delivery activities, including build, deployment, release, and environment management processes.

· Maintain and improve CI/CD pipelines used to build, test, and deploy applications.

· Provision, configure, and maintain infrastructure in cloud and hosted environments.

· Troubleshoot application, deployment, and infrastructure issues.

· Monitor system health, review logs, and support improvements in reliability, performance, and operational efficiency.

· Support infrastructure automation and infrastructure as code activities using approved tools and standards.

· Collaborate with engineering, support, and operations teams to resolve issues and improve delivery processes.

· Adhere to established security, compliance, and operational standards in all engineering activities.

· Participate in operational support or on-call activities, as required.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

  · Foundational knowledge of DevOps concepts, including CI/CD, automation, infrastructure support, and system reliability.

  · Basic experience with Linux and/or Windows administration, scripting, source control, and cloud infrastructure concepts.

  · Familiarity with containers, infrastructure as code, monitoring, and troubleshooting fundamentals.

  · Effective written and verbal communication skills and the ability to work collaboratively across technical teams.

  · Demonstrated attention to detail, accountability, and willingness to learn in a fast-paced engineering environment

  AI Expectations

  · Curiosity about applying AI tools responsibly in infrastructure engineering to improve triage, diagnostics, documentation, operational analysis, and day-to-day workflow efficiency.

  · Interest in developing, extending, and using MCP (Model Context Protocol) tools, APIs and associated skills.

  · Familiarity with AIOps concepts such as alert correlation, anomaly detection, event enrichment, and assisted root cause analysis in monitoring- and operations-heavy environments.

  · Initiative in identifying and implementing opportunities to build AI-driven scripts, automate operational tasks, and improve engineering workflows through practical, hands-on use of AI technologies.

  · Willingness to learn and adapt to using Python (or similar) to build operational tools with guardrails.

  Career Growth and Work Environment

  This is an entry-level individual contributor position intended for early-career engineers developing foundational capability in DevOps and platform engineering. The DevOps Engineer I is expected to perform assigned responsibilities with guidance from senior team members, resolve routine technical issues, and expand scope and proficiency over time.

  This is a full-time position and may include participation in a rotational on-call support model. The role may support systems and environments critical to business operations

  and therefore requires adherence to established operational, security, and compliance standards.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.