Quality Engineer 3

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

We are seeking a Quality Engineer (QE3) with strong expertise in automation and emerging AI-driven testing practices This role focuses on building scalable test automation frameworks, validating modern AI/GenAI systems, and driving intelligent quality engineering practices across the software development lifecycle who delivers high product quality through an AI-augmented quality practice—combining intelligent AI based - Test design, Automation, Execution, Accessibility and Performance testing.

Key Responsibilities

• Core Responsibilities
• • • Design and implement AI-enabled test automation frameworks using modern tools such as Cursor, Playwright…etc
    • Leverage AI capabilities to generate test cases from requirements, user stories, and acceptance criteria
    • Build solutions for natural language–to–automation script generation
    • Validate AI/GenAI-based features for correctness, safety, and reliability
    • Perform prompt-based validation and identify issues such as hallucinations, inconsistent outputs, and edge cases
    • Ensure data integrity and isolation in AI-driven workflows

   

  AI-Driven Testing & Prompt Engineering

  • Demonstrate strong proficiency in prompt engineering to effectively leverage AI tools for accelerating test design, execution, and analysis.
  • Design and implement AI-driven testing solutions using techniques such as Skills, Cursor Rules, and Retrieval-Augmented Generation (RAG) to improve accuracy and efficiency.
  • No Escaped defect for production releases

  AI -Driven Test Automation & Framework Design

  • Build and maintain scalable, end-to-end automated testing frameworks to validate AI model-based integrations across frontend UI, backend microservices, and data layers.
  • Ensure frameworks are robust, reusable, and aligned with system architecture and performance needs.
  • Strong hands-on experience with Playwright (TypeScript/JavaScript)
  • Knowledge of automation design patterns (Page Object Model, fixtures)
  • CI/CD pipelines

  AI-CI/CD & Production Monitoring for AI integrated applications

  • Establish and optimize AI based CI/CD pipelines, ensuring continuous validation of models and integration workflows.
  • Implement effective production monitoring strategies to track model performance, detect anomalies, and ensure system reliability.

  AI-Powered Performance Testing

  • Experience with tools such as JMeter or k6
  • Design AI driven Load and Performance Testing
  • Understanding of metrics such as response time, throughput, error rate, and concurrency

  DevOps & Tools

  • Experience with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps)
  • Proficiency with Git and version control workflows
  • Basic understanding of microservices architecture and cloud environments

  Cross-Functional Collaboration

  • Act as a bridge between Data Scientists, Software Engineers, and Product Managers to ensure seamless delivery of AI-enabled features.
  • Drive alignment on quality goals, testing strategies, and release readiness.

  Advanced Problem Solving & Root Cause Analysis

  • Identify and analyze complex issues such as model drift, data inconsistencies, and system failures.
  • Recommend architectural or data-driven improvements rather than limiting contributions to defect reporting.

Technical Skills

Experience and Qualifications

• 4–7 years of experience in QA or Software Testing
• Proven experience in AI in testing, automation and performance testing using AI agents and IDEs like Cursor or integrate Copilot, Cowork, Claude etc
• Should have worked on AI IDEs or tools like CoPilot, Cursor, or similar
• Experience testing SaaS, web-based applications for enterprise products
• Ability to balance quality with delivery timelines with Zero Escaped Defect
• Mentor QE team members

Nice to Have

• Experience testing  AI/GenAI-based products or features
• Familiarity with AI frameworks, workflows, or agent-based systems
• Experience building or contributing to internal QA tools or platforms
• Exposure to test analytics, quality metrics, and data-driven QA practices.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.